ORD Manager Ramp Services

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary To efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers. The expected pay rate is $70,000 - $100,000/yr DOE. Full‑time employees are offered a range of health and wellness benefits as well as a 401(k) with company match, paid vacation time, sick time, and company paid holidays. Your activities Planning Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager Efficient Resource Planning (manpower, equipment) Must comply with Swissport’s standard operating procedures (SOPs) and policies Quality Management Ensure service levels are achieved Maintain close and effective business relationships with customers, and various control authorities such as Airport Management, Customs, Immigration Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment Controlling & Reporting Monitor and control performance KPIs such as baggage delivery/handling, on time arrivals/departures, etc. and ensure they are within established goals Ensure that all records of all transactions relating to the operation are maintained Ensure that administrative and control policies and procedures are maintained Assure all employees comply with company rules and procedures and other authority requirements Take disciplinary action with subordinates as needed Supporting Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation Solve conflicts/irregularities and take appropriate action Participate in meetings internally and externally as may be required Implement and monitor the local emergency plan Your profile Bachelors or Associates degree a plus, but not required 3-5 years of managerial experience in the ground handling operations with strong focus on procedural compliance, safety practices and continuous improvement processes Proven ability to work independently and as part of a team Highly motivated self‑starter, who can effectively prioritize, multi‑task and manage to accomplish objectives within prescribed deadlines Excellent organizational skills with attention to detail Strong knowledge of ground handling operations and services Outstanding communication skills including written, oral, interpersonal and presentation Ability to be "on call" 24/7 for emergencies The nature of this position demands discretion, good judgment and prompt, accurate decision‑making, as well as the management of complex situations Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel Ability to work under pressure Must be able to work in inclement weather What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr Swissport International AG