Team Leader (Logistics Account)
Full-time
Lancesoft APAC
Team Leader (Logistics Account) Role Profile, Job Description
TL : 1HC
Role Responsibility:
1. Monitor agent performance to ensure SLA and KPI targets are met.
2. Provide real-time Q&A support, handle escalations, and coach agents.
3. Troubleshoot complex or escalated cases.
4. Identify risks and escalate appropriately in daily operations
Requirement:
1. English (reading, writing, and speaking).
2. Experience in team leadership.
3. Strong executive, team management, communication, and coordination skills.
4. Customer-focused with strong problem-solving and results-oriented mindset.
5. Bachelor's degree or higher.
Work Setup:
Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling
options to accommodate US time zones
Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and
Holidays
Can start immediately
Salary: Total Package Php 43,000.00
TL : 1HC
Role Responsibility:
1. Monitor agent performance to ensure SLA and KPI targets are met.
2. Provide real-time Q&A support, handle escalations, and coach agents.
3. Troubleshoot complex or escalated cases.
4. Identify risks and escalate appropriately in daily operations
Requirement:
1. English (reading, writing, and speaking).
2. Experience in team leadership.
3. Strong executive, team management, communication, and coordination skills.
4. Customer-focused with strong problem-solving and results-oriented mindset.
5. Bachelor's degree or higher.
Work Setup:
Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling
options to accommodate US time zones
Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and
Holidays
Can start immediately
Salary: Total Package Php 43,000.00
Vacancy posted 3 days ago
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