Operations Assistant Manager - Brookfield, WI

Operations Assistant Manager | Plato's Closet – Brookfield, WI (On-Site)

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Who We're Looking For

We're looking for a motivated, hands-on leader to support daily operations at our busy, high-performing Brookfield store. The ideal candidate is dependable, organized, enjoys working with people, and is comfortable guiding and motivating a team in a fast-paced environment.

Retail or resale experience is helpful, but we also value strong communication skills, initiative, and leadership potential. We're looking for someone who takes responsibility, works well with others, and is eager to learn and grow.

About the Role

As the Operations Assistant Manager, you'll work closely with the Operations Manager to help oversee daily store operations, support team members, coordinate inventory flow, and deliver a positive customer experience.

Our Brookfield location is one of our most successful stores, with a team of approximately 20–25 employees. This is an active, hands-on leadership position where you'll help maintain store standards, manage daily priorities, create employee schedules, and take the lead during assigned shifts.

Build Real-World Business Skills

Gain valuable experience in retail operations, including resale buying, inventory management, merchandising, employee scheduling, customer relationships, and team leadership. Develop transferable skills and a strong foundation for future career growth, including opportunities to take on greater management responsibilities.

Key Responsibilities

• Help oversee daily store operations, including opening and closing procedures, cash handling, and store standards.
• Create and manage employee schedules to ensure appropriate staffing and coverage.
• Lead and support team members during assigned shifts, communicate priorities, and ensure responsibilities are completed.
• Support the resale buying process by evaluating customers' clothing, shoes, and accessories according to store guidelines.
• Coordinate inventory processing, tagging, merchandising, and replenishment to maintain an organized and visually appealing sales floor.
• Assist with employee training, coaching, and team development.
• Provide excellent customer service and help customers understand the buying and selling process.
• Identify operational challenges and work with the Operations Manager to implement solutions.
• Maintain a clean, organized, and safe store environment.

Qualifications

• Strong communication and organizational skills with the ability to manage multiple priorities.
• Strong time management skills and the ability to coordinate staffing and scheduling needs.
• Confidence guiding, motivating, and supporting team members.
• Dependability, attention to detail, and consistent follow-through.
• A positive attitude, initiative, and willingness to take responsibility.
• Comfort working directly with customers in a fast-paced environment.
• Retail, resale, or supervisory experience is preferred but not required. xhyhwjd
• Cash-handling experience and familiarity with point-of-sale systems are helpful.

Position Details

• Location: Brookfield, WI (On-Site)
• Employment Type: [Full-Time]
• Compensation: [Approved Hourly Range]
• Schedule: [Expected Hours and Availability Requirements]