IT Support Specialist

Job Description

Job Description

Reports To: IT Director

Title: IT Support Specialist

Location: On-Site (Schertz, TX office)

Status: Non-Exempt

Compensation: $26.00-$32.00 per hour based on experience

Principal Purpose of Position:

The Desktop Support Technician provides company-Wide technical services in the installation, configuration, repair, maintenance, troubleshooting, and diagnosis of network hardware, computer hardware, peripheral equipment, and software for all company devices

Duties and Responsibilities:

Accept support requests and questions directly from employees, including via ticketing system, emails, and phone calls

Perform first tier of troubleshooting on all support requests

Escalate support requests to proper team once necessary information is gathered

Install, maintain, and troubleshoot technology including but not limited to, Windows PCs, printers, peripherals, network equipment, cabling, wireless access points, etc.

Create and maintain updated documentation for all processes

Be Available for requests during and outside regular business hours

Assist the system administrators with technical tasks as requested (account management, software updates, testing solutions, etc.)

Improve existing processes, workflows, and systems

At all times demonstrate professional, responsible behavior

Perform other duties as assigned by the infrastructure manager

Education and Experience:

Experience in offering technical assistance to end users while maintaining a positive attitude

Experience in a helpdesk or desktop support type role

Experience and knowledge in basic hardware and network troubleshooting

Industry Certifications are a plus-CompTIA A+, CompTIA N+, CCNA

About you-Traits:

Hands on Learner-You like rolling up your sleeves and getting your hands dirty, testing new ideas, trying new products, and learning by doing

Team Oriented-You have a passion for working and collaborating with people to solve problems on the fly

Passion for Client Service-You are an engineer who loves working with end users

Problem Solver-You relish the challenge of determining the root cause behind issues and finding new methods to solve problems

Entrepreneurial

Local and Global Thinker-You are able to operate at both a micro level and at a macro level

Multitasker

Excellent Communication skills, written and verbal, a must

Continuous learner-You love learning new things and applying your newly gained knowledge. Whether this be from continuing education at a university, obtaining certs, or attending conferences, you are constantly absorbing new technology and finding ways to implement it

Our Employees Enjoy:

401K

Medical, vision and dental insurance

Paid vacation, sick and personal time

Holiday pay

Career advancement opportunities

Position type: Fulltime Exempt

Work Environment:

The work environment consists of exposure to physical conditions typical of a normal office environment. The receptionist’s work space is located in a high-traffic area. The noise level is low.

Travel Required:

There is no travel required in this position.