Instrument Repair Technician

Job Description

Job Description

Description:

We are currently searching for an enthusiastic Instrument Repair Technician for our entry-level position, responsible for inspecting, diagnosing, and repairing Wind and Brass instruments. You will also be responsible for providing excellent customer service by informing our customers of the details of repairs and services. Techs will have the ability to playtest each instrument. Our talented techs support professional customers, walk-in customers, school repairs, and store associates by assisting with the selling process.

Essential Duties and Responsibilities include but are not limited to the following:

• Inspect wind instruments and evaluate their condition.
• Diagnose and repair wind instruments to maintain repair and restoration services.
• Keep accurate repair records and communicate repair details with customers.
• Ensure customer satisfaction with accurate estimates of repair costs.
• Create repair time estimates and adjust when needed.
• Familiarity with wind instruments and their maintenance.
• Strong attention to detail, organizational, and customer service skills.
• Ability to work in a fast-paced environment.
• Hands-on experience with repair and maintenance of musical instruments.
• Knowledge of musical compositions.
• Expertise in a variety of musical instruments.

What We Offer:

• Hybrid/Remote work is possible for specific roles
• Full benefits package available the first of the month following the date of hire including:
  • Medical, Dental, Vision insurance
  • 401k with match
  • PTO/Paid holidays

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.