Labor Relations Manager

Job Details
Serves as a strategic advisor to executive and operational leaders, partnering across HRBP, Labor Relations, Legal, and operational leadership to identify workforce risks, address complex employee relations matters, support change initiatives, and strengthen leader capability. This role focuses on proactive conflict prevention and resolution across the enterprise and provides feedback to senior level leadership management on trends and concerns. The position requires strong interpersonal, analytical and problem-solving skills to drive positive changes and build trust.

Job Description

Summary
Serves as a strategic advisor to executive and operational leaders, partnering across HRBP, Labor Relations, Legal, and operational leadership to identify workforce risks, address complex employee relations matters, support change initiatives, and strengthen leader capability. This role focuses on proactive conflict prevention and resolution across the enterprise and provides feedback to senior level leadership management on trends and concerns. The position requires strong interpersonal, analytical and problem-solving skills to drive positive changes and build trust.

Job Duties

• Risk Intervention and Workforce Climate Assessment: Partners with HRBPs, Labor Relations, Legal, and operational leadership to proactively assess organizational climate, leader effectiveness, engagement concerns, workplace disruption, and emerging workforce trends. Identifies potential risk areas before they escalate and recommends practical intervention strategies to address root causes.
• Complex Employee Relations Consultation: Provides subject matter expertise and consultative support on complex, sensitive, or high-risk employee relations matters. Advises leaders on consistent, timely, and policy-aligned responses that balance colleague experience, operational needs, compliance considerations, and organizational risk.
• Labor Relations Support and Risk Mitigation: Supports early identification of organizing risk indicators across the enterprise in partnership with Labor Relations and Legal. Assists with labor avoidance strategies, leader readiness, communication planning, and tactics designed to mitigate potential organizing activity and strengthen positive employee relations.
• Leader Coaching and Capability Building: Coaches executive, senior, and operational leaders on effective people leadership practices, conflict prevention, difficult conversations, performance concerns, culture-building, and trust restoration. Builds leader capability to recognize employee relations risk, respond appropriately, and sustain positive workforce relationships.
• Change Management and Workforce Transition Support: Supports enterprise leaders through organizational change, restructuring, workforce planning, leadership transitions, and operational changes that may affect morale, engagement, or labor risk. Helps identify stakeholder impacts, develop communication approaches, and promote consistent implementation across locations and workgroups.
• Trend Analysis and Executive Reporting: Monitors, analyzes, and synthesizes employee relations themes, engagement indicators, labor-sensitive concerns, and workforce feedback to identify patterns and emerging risks. Provides clear, actionable insights and recommendations to senior leadership to support proactive decision-making and enterprise-wide mitigation planning.
• Cross-Functional Partnership: Serves as a connector across HRBP, Labor Relations, Legal, Compliance, Operations, and other stakeholders to ensure coordinated responses to complex workforce matters. Facilitates alignment on roles, timing, communication, documentation, and follow-up actions.
• Training, Tools, and Readiness Support: Supports the development and delivery of leader education, labor awareness training, employee relations toolkits, talking points, and readiness materials. Reinforces consistent practices that help leaders address concerns early, communicate effectively, and maintain a positive employee relations environment.
• Documentation and Follow-Up: Maintains appropriate documentation of interventions, recommendations, themes, and outcomes. Tracks follow-up commitments, monitors effectiveness of action plans, and escalates concerns as appropriate to support accountability and sustained improvement.

Minimum Qualifications

• Bachelor's Degree in Human Resources, Labor Relations, Business Administration, Organizational Development, or a related field required.
• 5 years of progressive Human Resource experience, with demonstrated experience in employee relations, HR business partnership, labor relations, organizational effectiveness, or change management
• Strong interpersonal, analytical and problem-solving skills to drive positive changes and build trust.
• Experience advising senior leaders, executive leaders, or complex operational leadership teams on workforce matters, employee relations risk, performance concerns, culture, engagement, and organizational change.
• Knowledge of labor relations issues.

Preferred Qualifications

• Master's Degree in Human Resources, Labor Relations, Business Administration, Organizational Development, or related field preferred.
• PHR - Professional in Human Resources - HR Certification Institute
• SPHR - Senior Professional in Human Resources - HR Certification Institute
• CP - Certified Professional - Society for Human Resource Management
• SCP - Senior Certified Professional - Society for Human Resource Management
• CCMP - Certified Change Management Professional - PROSCI

Additional Qualifications

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift
Workday Day (United States of America)

Worker Sub Type
Regular

Employee Entity
Thomas Jefferson University
Primary Location Address
1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.


Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.


Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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