Administrative Support Assistant

Summary

This position is located in the Health Information Management (HIMS) section of the El Paso VA Health Care System. The incumbent provides a wide variety of administrative, clerical, and technical support activities essential to the efficient operation of the HIMS program.

Learn more about this agency

Duties

Help

Administrative and Clerical Support

• Frequent personal, written, and telephonic communication with Veterans, families, staff, and external agencies.
• Screening calls and visitors, referring only issues requiring management attention.
• Handling requests for information and routing inquiries to appropriate staff.
• Collecting, compiling, and tracking statistical and program data; maintaining tracking systems for required reports.
• Taking minutes at meetings; transcribing and preparing correspondence, often involving confidential information and specialized technology.
• Ensuring accuracy in spelling, grammar, formatting, and construction of all written materials.
• Maintain and Transcribe minutes for meetings, how to process Chiefs travel, oversee Chief daily calendar and appointments in between services, VMS

Policy and Procedure Support

• Maintains and updates relevant manuals, circulars, interim issues, and directives.
• Assists in development, implementation, revision, and evaluation of HIMS policies and procedures.
• Helps develop electronic reporting and monitoring tools to support performance activities.
• Prepares monthly, quarterly, and annual reports in accordance with established schedules.
• Assists the HIMS Chief with performance reviews, memoranda, and related administrative actions.

Program Support Activities

• Compiles data and prepares responses for inquiries directed to the Program Manager.
• Serves as primary timekeeper for HIMS and provides backup transcription support.
• Manages control point funds; prepares and processes 2237 requests.
• Provides customer service and problem resolution to Veterans and visitors within HIMS.
• Maintains and protects sensitive information consistent with Federal and VA requirements.
• Tracks action items including mandatory training compliance.
• Supports annual equipment inventories and ensures compliance with safety and fire prevention procedures; reports hazards.
• Coordinates supply ordering and maintains adequate stock levels.
• Schedules and coordinates PIV appointments for HIMS staff.
• Provides support for medical records filing, copying, charge-out activities, and tracking of electronic and off-site records.
• Performs other duties as assigned.

Work Schedule: Monday - Friday; 8:00am - 4:45pm

Telework: Ad-hoc. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Administrative Support Assistant/ PD013440

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

Help

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/09/2026.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of extensive rules, policies, and procedures needed to perform diverse administrative tasks and resolve a wide range of issues, skill in use of Microsoft Word, Excel, PowerPoint, Access, and other office software, Knowledge of proper grammar, spelling, punctuation, and formatting, and ability to prepare accurate and responsive correspondence. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have (4) full years of education above high school. (TRANSCRIPTS REQUIRED) OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have any combination of specialized experience and education beyond the first 60 semester hours (i.e., beyond the second year). One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (TRANSCRIPTS REQUIRED).

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.