Customer Care Manager II
PulteGroup Inc.
- # Customer Care Manager IIApplylocations: Greenville, SCtime type: Full timeposted on: Posted Todayjob requisition id: JR9504Build a Career That Builds Your Future — with PulteGroup!Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact**Primary Job Responsibilities*** Conduct in-person homeowner assessments on an as-needed basis: + Determine if a corrective work order is needed. + Lead root-cause analysis.* Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.* Manage trades to completion of service requests to customers’ satisfaction.* Perform minor service-related tasks (e.g., adjustments, repairs), as requested.* Establish and maintain positive customer relationships.* Responsible for the build quality confirmation of the home before delivery to the customer.* Determine trade accountability for back charges and field purchase orders (FPOs).* Authorize payment for work performed up to approval limits.* Follow applicable legal protocol and process necessary workflow.* Address vendor performance issues.* Responsible for customer satisfaction metrics related to customers serviced.* This is a professional customer facing role. Team members will follow division specific dress code requirements.* Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.* Perform other duties as assigned.**Career Level (P2)****Organizational Impact:*** Works to achieve day-to-day objectives with moderate impact on the area.* Works independently on larger, moderately complex projects/assignments.* Sets objectives for own area to meet the objectives or goals of projects and assignments.* May assist other professionals with tasks and assignments.**Leadership & Talent Management:*** May provide guidance and assistance to entry level professionals and/or support employees.**Knowledge & Experience:*** Requires practical knowledge of area typically obtained through advanced education combined with experience.* Typically requires a University degree or equivalent experience and minimum 2-4 years of prior relevant experience.**Required Skills/Knowledge*** Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types* Committed to delivering high-quality service and diligent follow-up* Basic construction skills and knowledge* Excellent communication and listening skills* Analytical ability necessary to perform root cause analysis* Ability to manage warranty/customer service processes* Basic computer literacy* Skilled in conflict resolution to address customer concerns effectively* Knowledge of cost management principles and practices**Required Licensing, Registration and/or Certifications*** Valid driver’s license as driving is an essential function of this position**Physical Requirements*** The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc.### **PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by *PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc.* and through any means other than via our Applicant Tracking System.**### *We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.*
- J-18808-Ljbffr PulteGroup Inc.
Vacancy posted 10 hours ago
Similar jobs that could be interesting for youBased on the Customer Care Manager II in Brooklyn, NY vacancy
$66k - $125k
...The Role As a FCCS Client Service Manager (CSM), you oversee the operations, service... ...Experience Division (CE) provides superior customer service to Fidelity's Clearing correspondent... ...benefits include comprehensive health care coverage and emotional well-being support...SuggestedFull time- Aramark's LifeWorks division seeks a Field Marketing Manager to lead marketing programs, merchandising strategies, product launches, and promotional campaigns at Walmart locations. You'll drive customer engagement and align with brand standards while partnering with LifeWorks...Suggested
- RXinsider LTD. in New Jersey seeks a Project Manager II to plan, execute, and close mid-to-complex customer implementations, coordinating cross-functional teams to deliver value and ensure satisfaction. The role serves as primary client contact through the lifecycle, manages...Suggested
$90k - $110k
...transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting pharmaceuticals, medical devices... ....How you create impactThe Healthcare Sea Logistics Customer Care Manager serves as the dedicated customer-facing owner for assigned...SuggestedPermanent employmentFull timeWork at officeLocal areaOverseas- Job description Job Type: Full-time Account Manager II First MainStreet Insurance (FMSI), a TrueNorth entity, is seeking an Account Manager... ...the position Skills & Competencies: 2 years of experience in customer service and/or customer relationship management 2 years of...SuggestedFull timeWork at officeLocal area
- PulteGroup, Inc. is seeking an Assistant Customer Care Manager to join our Santa Fe, NM team. The role focuses on managing warranty processes, coordinating inspections, and supporting service teams to ensure customer satisfaction and quality home delivery. You will engage...
- Lead a Team That Delivers Exceptional Customer Experiences At Tire Rack, we believe exceptional customer service is at the heart of everything we do. We're looking for an experienced Customer Care Manager to lead and develop a high-performing team dedicated to delivering...Work at officeLocal areaMonday to Friday
- JOB DESCRIPTION JOB TITLE: Project Manager Equipment setting/ Heavy Rigging DEPARTMENT: D. H. Griffin Contracting I. SUMMARY The Project... ...for managing all operational aspects of the projects. II. JOB SCOPE Experienced project manager that will oversee site operations...Work at office
- Yusen Logistics Americas Inc. is seeking an Account Manager II in Secaucus, NJ to oversee a portfolio of assigned accounts. The Account Manager will be responsible for building and maintaining relationships with clients while ensuring service delivery according to agreements...
$120k - $135k
CLINICAL PROJECT MANAGER II - ONCOLOGY Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market...Remote jobWork at officeWorldwide- Tire Rack, Inc. is seeking a Customer Care Manager to lead a high-performing team focused on exceptional customer service. You will coach, mentor, and develop staff, monitor KPIs, and drive process improvements to deliver consistent support across departments. The role...
- Fifth Third Bank in Romulus, MI is seeking to onboard a Retail Personal Banker II trainee through a structured program designed to cultivate sales and service excellence. The role includes 4-8 weeks of onboarding with rotations in Operations and Sales & Service, followed...Traineeship
- ...operations.As a Principal Technical Program Manager in Infrastructure Platform - Enterprise... ...benefits include comprehensive health care coverage, on-site health and wellness centers... ...we’re setting our businesses, clients, customers and employees up for success.Full timePosting...Shift work
$168k - $192k
...What We’re Looking For: The Director of Customer Service leads the strategy, operations, and... ...years leading teams and at least 2 years managing managers or multi‑layered teams. Bachelor... ...our employees for transforming health care through creating industry‑defining data logistics...Work at officeDatavant
Brooklyn, NY4 days ago$84.6k - $138.4k
...What You'll Do As a Manager, Client Services on our Pension Actuarial Benefit Calculation Services team, you’ll lead and mentor a team... ...to ensure high quality, productive, and timely service, meeting customer expectations. Provides leadership, guidance, and consultation...Hourly payPermanent employmentTemporary workWork experience placementH1bWork at officeRemote workFlexible hoursPrincipal International
Brooklyn, NY2 days ago- ## Assistant Customer Care Manager - Santa Fe, NMApplylocations: Albuquerque, NMtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR9421Build a Career That Builds Your Future — with PulteGroup!Welcome to PulteGroup where we believe in building more than...
$180.5k - $285k
...passion for product innovation by leading customer‑centric development, inspiring solutions... ..., vision, development, execution, risk management, and business growth targets Leads... ...These benefits include comprehensive health care coverage, on‑site health and wellness...Fairygodboss
Jersey City, NJ4 days ago- ...Berriche Orthodontics is seeking a **Front Desk Coordinator** to join our growing team.**How you’ll make us better:**Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.* Welcomes visitors to...Temporary workWork at office
- ...Consulting WordPress Theme in Houston, TX is seeking motivated individuals to join its Project Management team. The role focuses on client contact, business development, and proposal writing to support project success. The position offers opportunities to work with some...
homespagoddess
Brooklyn, NY2 days ago $3,086 per week
...Registered Nurse (RN) | Nurse Manager Location: Brooklyn, NY Agency: Prime Staffing... ...implementation and evaluation of patient care.-Nurse Manager Emergency Department... ...and objectives of the hospital.-Monitors customer satisfaction scores and implements plans...Permanent employmentFull timeContract workTemporary workShift workNight shiftWeekend workTravelNurseSource
Brooklyn, NY1 day ago$16 - $35 per hour
...oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor... ...during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
West New York, NJ1 day ago$3,361 per week
...Registered Nurse (RN) | Nurse Manager Location: Brooklyn, NY Agency: Cynet Health... ...implementation, and evaluation of patient care. Responsibilities include oversight and... ...objectives of the organization. Monitor customer satisfaction scores and implement plans for...Full timeContract workShift workWeekend workAfternoon shiftTravelNurseSource
Brooklyn, NY1 day ago$3,428 per week
...Registered Nurse (RN) | Nurse Manager Location: Brooklyn, NY Agency: Prime Staffing Pay: $3,428 per week Shift Information... ...Clinical Nurse Manager will coordinate the delivery of resident care and is responsible for the recommendation, development and...Full timeContract workImmediate startAll shiftsShift workPrime Staffing
Brooklyn, NY1 day ago$3,428 per week
...Registered Nurse (RN) | Nurse Manager Location: Brooklyn, NY Agency: Prime Staffing Pay: $3,428 per week Shift Information... .... This includes supervising nursing staff, coordinating patient care, managing budgets and schedules, and ensuring compliance with...Permanent employmentFull timeContract workTemporary workShift workAfternoon shiftTravelNurseSource
Brooklyn, NY1 day ago$3,471 per week
...Registered Nurse (RN) | Nurse Manager Location: Brooklyn, NY Agency: Prime Staffing Pay: $3,471 per week Shift Information... ...: Job Summary: Plan and Develop programs to improve patient care and employee performance. Monitor performance for patient care,...Full timeContract workShift workPrime Staffing
Brooklyn, NY1 day ago$3,107 - $3,297 per week
...Registered Nurse (RN) | Nurse Manager Location: Brooklyn, NY Agency: Host Healthcare Pay: $3,107 to $3,297 per week Shift Information: Rotating Contract Duration: 14 Weeks Start Date: 9/14/2026 About the Position Host Healthcare is an...Full timeContract workImmediate startShift workHost Healthcare
Brooklyn, NY13 hours ago$3,428 per week
...Registered Nurse (RN) | Nurse Manager Location: Brooklyn, NY Agency: Prime Staffing Pay: $3,428 per week Shift Information... ...Clinical Nurse Manager will coordinate the delivery of resident care and is responsible for the recommendation, development and...Permanent employmentFull timeContract workTemporary workImmediate startAll shiftsShift workTravelNurseSource
Brooklyn, NY1 day ago$3,428 per week
...Registered Nurse (RN) | Nurse Manager Location: Brooklyn, NY Agency: Prime Staffing Pay: $3,428 per week Shift Information... .... This includes supervising nursing staff, coordinating patient care, managing budgets and schedules, and ensuring compliance with...Full timeContract workShift workAfternoon shiftPrime Staffing
Brooklyn, NY1 day ago$3,471 per week
...Registered Nurse (RN) | Nurse Manager Location: Brooklyn, NY Agency: Prime Staffing Pay: $3,471 per week Shift Information... ...: Job Summary: Plan and Develop programs to improve patient care and employee performance. Monitor performance for patient care,...Permanent employmentFull timeContract workTemporary workShift workTravelNurseSource
Brooklyn, NY1 day ago$3,107 - $3,297 per week
...Registered Nurse (RN) | Nurse Manager Location: Brooklyn, NY Agency: Host Healthcare Pay: $3,107 to $3,297 per week Shift Information: Rotating Contract Duration: 14 Weeks Start Date: 9/14/2026 About the Position TravelNurseSource is...Full timeContract workLocal areaImmediate startShift workTravelNurseSource
Brooklyn, NY13 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Manager II. Be the first to apply!
Related searches
- senior director of client services Brooklyn, NY
- director client management Brooklyn, NY
- director of customer service Brooklyn, NY
- customer care manager Brooklyn, NY
- manager customer service Brooklyn, NY
- director of client services Brooklyn, NY
- director client operations Brooklyn, NY
- contact centre manager Brooklyn, NY
- work from home customer Brooklyn, NY
- customer liaison Brooklyn, NY