Level 2 Systems Engineer (MSP)

Location: Smithtown, NY 2 days onsite / 3 days remote Salary: $90,000 - $115,000 + Full Benefits Position: Full-Time / Direct Hire We are working with a well-established Managed Service Provider that has been delivering high-touch IT and cybersecurity services for more than 20 years. The company supports high-profile clients across financial services and other technology-intensive industries where reliability, security, and responsiveness are critical. This is a strong opportunity for an engineer who wants more ownership and client exposure while continuing to grow across Microsoft cloud, networking, endpoint management, and infrastructure. Unlike a traditional MSP support role, this position is structured around one dedicated high-profile client, allowing you to become deeply familiar with their environment rather than constantly jumping between unrelated clients. Primary Function Systems Engineering + Tier 2/3 Escalations + Dedicated Client Support The Systems Engineer will serve as a primary technical resource for the client, handling escalations, infrastructure improvements, deployments, migrations, and day-to-day technical ownership. You'll work alongside senior engineers while managing your own workload and communicating directly with client stakeholders. Day-to-Day Serve as a dedicated technical resource for one high-profile client Handle Tier 2/3 escalations across Microsoft, networking, endpoint, and infrastructure environments Administer Microsoft 365, Azure, and Entra ID Configure and troubleshoot Azure Conditional Access policies and Enterprise Applications Manage Microsoft Intune, MDM, and Microsoft Cloud PC environments Support Windows Server 2016+ Troubleshoot DNS, DHCP, VPN, and general network connectivity Support Cisco Meraki environments through the Meraki Dashboard Deploy and configure laptops, desktops, and mobile devices Manage user onboarding and offboarding Support Windows 10/11 and macOS environments Assist with infrastructure upgrades, migrations, and deployments Maintain technical documentation, SOPs, tickets, and time entries Communicate directly with client stakeholders regarding technical issues and follow-up Escalate issues appropriately to maintain SLA requirements Technical Environment Microsoft 365 Azure Entra ID Conditional Access Enterprise Apps Intune MDM Microsoft Cloud PC Windows Server Windows 10/11 macOS Cisco Meraki DNS DHCP VPN Networking What They're Looking For Previous MSP or client-facing IT support experience Hands-on Microsoft 365 and Azure experience Strong networking fundamentals, including DNS, DHCP, and VPN Comfortable supporting both Windows and macOS Ability to independently prioritize and manage workload Comfortable supporting executives and users in a high-touch, white-glove environment Preferred Certifications

AZ-104

AZ-305

CCNA Microsoft Certifications Medical, dental, and vision coverage, PTO, 401(k) with company match, certification and professional development opportunities, and a clear path to work alongside senior engineers and continue advancing internally. #J-18808-Ljbffr Bowman Williams