Customer Service Associate

Customer Service Representative Parts Authority is growing fast, and we're building a dedicated team of Customer Service Representatives to support our most rapidly expanding division. We're looking for individuals who can confidently handle inbound and outbound service calls and manage online orders related to collision auto body parts. If you have at least one year of experience with collision auto body parts, we'd love to hear from you! Don't have direct experience? No problem we're happy to train motivated candidates with the right attitude and enthusiasm. Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in multiple states. Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Customer Service Representative. Responsibilities The basic function of the Customer Service Representative is to manage the customer orders from receipt to completion, ensuring customer satisfaction. The Customer Service Representative will communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently. Current procedures for the position include order processing, order confirmations, replacements, RGA's, shipping & receiving, manufacturer and customer contact. Communicate with manufacturers to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations. Acquire return authorizations and obtain credit memos from manufacturers. Provide documents internally for all shipments. Process shipping claims. Send replacement requests and return authorizations to manufacturers in a timely manner. Resolve all vendor and carrier invoice discrepancies within goals set forth by Management. Provide support to customer service in order to resolve any order issue that arises. Verify required documentation and assist Customer Care or issues regarding customer accounts received via email correspondence. Maintain and promote workplace safety Securing and transferring cash or other assets. Qualifications Requirements: Qualifications, Knowledge, Skills and Abilities: 1-2 years customer service or related experience required Must be proficient in the use of basic computer programs and functions (must be able to use Word, Excel, Outlook, IE, Firefox, Chrome and GMAIL) Punctual and consistent attendance Approaches change optimistically; adapts quickly and maintains proficiency in changing work environments Able to read and follow instructions and take directions from others Ability to work independently as well as with a team Effectively prioritizes work and possesses time management skills Ability to use logic and sound judgment to make decisions based on available information Ability to type 45 wpm Miscellaneous projects and perform other related duties as assigned Some of the benefits of being a part of our growing Parts Authority family: Medical Coverage Pharmacy Coverage Dental Coverage Vision Coverage Basic Life and AD&D Short Term Disability Coverage Voluntary Short Term Disability Coverage Voluntary Long Term Disability Coverage Flexible Spending Account Commuter Expense Reimbursement Account Health Savings Account Health Reimbursement Account Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance ID Theft Insurance Legal Plan Insurance Pet Insurance Employee Assistance Program (EAP) Paid Holidays, Sick and Vacation Profit Sharing/401 (k) Plan Employee Discounts on Merchandise EEO We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. Parts Authority, LLC Privacy Notice for California Applicants Min USD $19.29/Hr. Job Sponsoring #IND3