Field Service Technician

Company Description

Hospitality Control Solutions empowers restaurants to elevate their brand, enhance customer relationships, and maximize profitability. Our technology suite includes state-of-the-art tools for online ordering, table management, reservations, customer engagement, and more, streamlining restaurant operations for seamless efficiency. With real-time sales and labor data, restaurants can make informed decisions that enhance performance. Our secure payment and order processing solutions enhance the guest experience, while real-time customer connection tools help build long-term loyalty. Backed by a dedicated support team, we handle technical challenges so restaurants can stay focused on delivering exceptional service.

Role Description

This is a role for a Field Service Technician based in Nashville, TN. The Field Service Technician will be responsible for installing, maintaining, troubleshooting, and repairing hardware and software systems, ensuring smooth functionality and performance. Responsibilities include providing preventive maintenance, addressing technical issues, assisting clients with operational challenges, and training staff on equipment functionalities. The technician will consistently interact with team members and clients, ensuring the highest level of customer satisfaction.

Qualifications

• Technical expertise in hardware installation, maintenance, and troubleshooting
• Proficiency in software configuration, diagnostics, and resolving IT issues
• Strong customer service, communication, and problem-solving skills
• Ability to manage multiple tasks, prioritize responsibilities, and work effectively in a fast-paced environment
• Familiarity with hospitality technologies like Point of Sales Systems like Aloha is an advantage
• Possession of a valid driver’s license and willingness to travel within designated areas
• High school diploma or equivalent; technical certifications or an associate degree in a related field is a plus