Expedited Specialist 12:30pm -9:00pm

Old Dominion Freight Line

At Old Dominion, we don't just move freightwe help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

Interact with customers by phone and email to provide information regarding Expedited services and shipments. Always provide exceptional customer service to internal and external customers. Assist less experienced employees with customer issues and help drive team performance.

Primary Responsibilities

• Manage large amounts of inbound and outbound calls and emails regarding Expedited services in a timely manner
• Daily monitoring of Expedited shipments to ensure they meet promised delivery dates
• Quote and book expedited shipments in a timely manner
• Edit existing orders with Expedited upgrades
• Provide accurate information regarding expedited shipments to both internal and external customers
• Provide Service 2.OD to all internal and external customers
• Build sustainable relationships and engage customers by going the extra mile

Job Qualifications

Education:

• High school diploma or equivalent

Experience:

• 5 years customer service experience in a transportation company
• Understanding of the trucking and tariffs
• Strong phone and verbal communication skills along with active listening skills
• Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner
• Ability to negotiate and secure shipments based on set guidelines
• Demonstrated proficiency with Office programs, such as Outlook, Excel, and Word

Working Days: Monday, Tuesday, Wednesday, Thursday, Friday

Working Shift: Afternoon

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today! As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).