Assistant General Manager
Modern Aviation
Job Description
Job Description
The Assistant General Manager is responsible for supporting the General Manager in leading all Fixed Base Operator (FBO) operations, ensuring the safe, efficient, and customer-focused delivery of services. This role is responsible for overseeing Line Service and Customer Service operations, driving operational excellence, fostering employee engagement, maintaining regulatory compliance, and ensuring coordination between departments to achieve exceptional customer experiences and business performance.
- Assist in the overall management of FBO operations, including Line Service and Customer Service functions.
- Directly supervise Line Supervisors and Customer Service Supervisors and provide indirect leadership to operational team members.
- Ensure service delivery standards are consistently achieved and provide service recovery when necessary.
- Lead shift briefings and departmental meetings to communicate operational priorities and expectations.
- Partner with the General Manager to achieve financial, operational, and customer service objectives.
Qualifications
Bachelor’s degree from an accredited college or university, or an equivalent combination of education and experience.
Five (5) to ten (10) years of aviation experience; general aviation highly preferred.
Ability to lead multiple teams in a dynamic, fast-paced environment.
Company Description Modern Aviation is an aviation services company. We are currently operating a network of 19 Fixed Base Operators (FBOs) — these are private‐aviation terminals at airports that provide services to business jets, large general aviation aircraft, etc.
We provide services like fueling, hangar storage, ground handling, passenger/crew amenities, etc.
Company Description
Modern Aviation is an aviation services company. We are currently operating a network of 19 Fixed Base Operators (FBOs) — these are private‐aviation terminals at airports that provide services to business jets, large general aviation aircraft, etc.We provide services like fueling, hangar storage, ground handling, passenger/crew amenities, etc.
Vacancy posted 9 days ago
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