San Francisco | Guest Services Manager | Luxury

Job Description

Job Description

DESCRIPTION:

We are seeking a poised and polished Guest Services Manager with a background in luxury hospitality to join our team in San Francisco. We are a premium workspace attracting the most accomplished and aspirational professionals spanning all industries from design to non-profit. Our spaces are regularly featured in top national media including Architectural Digest, Elle Decor, Financial Times, and the spirit of our community is led by a heart of hospitality. Our leaders are the backbone of our value proposition and serve as the final and most important affirmation of our brand. We hire only the most professional, elegant, and focused individuals who’s passion for hospitality aligns with our brand, our clientele and our culture.

Core responsibilities include, but are not limited to: 

• Provide impeccable communication in every interaction to effectively manage the needs of highly accomplished professionals in a mature, office environment; serve as the main point of contact for all members inquiries.
• Become a brand expert and ambassador who enjoys leading property tours and highlighting the value of our various membership levels and premier amenities for new prospects.
• Ensure that new members and companies are onboarded and naturalized into our community smoothly and efficiently; remain in contact with new members so they know you are there for them in case any problems or frustrations arise.
• Develop rapport with members over time, instilling a culture of strong work ethic, ease, and enjoyment; identify and act on opportunities to connect members. Greet guests and inform members of guest arrival.
• Administer efficient processes in order to take immediate action to resolve any issues encountered in the space; order office supplies as needed.
• Mail service management, prioritizing timely communication to members when packages arrive.
• Assess and communicate with the leadership team on areas where you see the potential for growth opportunities.
• Assist in the production of marketing initiatives, supporting event management, and working community events.
• Act as a brand ambassador, embodying the ethos, philosophies, and spirit of our company and how we conduct ourselves with members at all times.

Who You Are:

You are an expert relationship builder, able to charm and interact with new people in any social setting, as well as maintain a strong personal network. You go the extra mile, always thinking of ways you can provide those special touches for members and new prospects so that they can spend their time focusing on their professional endeavors with ease.

You are a self-sufficient individual, who takes pride in organizing and maintaining a tidy space, setting priorities, and delegating tasks as needed. When someone comes to you with their frustration, you take value in listening and empathizing with them and assure them that you have their satisfaction as a top priority, empowering them to know you are on their team and will try to provide the best solution to resolve any matter.

You are a team player with a passion for the entrepreneurial community, with excellent drive, fantastic presentation, and exemplary phone and email etiquette.

REQUIREMENTS:

• 6+ years of customer-facing experience in a fast-paced, high-end hospitality or service industry.
• Four-year degree from an accredited university.
• Experience with Google Suite (Gmail, Drive, Calendar).
• Experience with the Adobe Creative Suite (Illustrator, InDesign, Photoshop) is a plus but not required.
• Experience working in a fast-paced, startup environment is a huge plus!

BENEFITS:

• Competitive Base salary ($80-85K+)
• Daytime hours. No weekends.
• Full benefits
• PTO
• Room for growth
• We are an equal opportunity employer