Amazon Connect AI Developer

Tech3pillars Technologies

Job Title :Amazon Connect AI Developer

Location: (Remote)

Job Summary

We are seeking a Senior Amazon Connect AI Developer with strong hands-on experience building and enhancing AI-powered contact center solutions using Amazon Connect and Amazon Lex . The ideal candidate will have experience developing AI agents within Amazon Connect , integrating LLM capabilities, and working with existing Amazon Connect/Lex implementations for Customer Care (CC), IVR, and Retail use cases.

The candidate should be highly hands-on and capable of designing, developing, integrating, testing, and supporting conversational AI agents in a production contact-center environment.

Required Skills

Hands-on experience with Amazon Connect and Amazon Lex.

Experience with building AI agents within Amazon Connect.

Strong experience developing and enhancing Amazon Connect contact-center solutions .

Hands-on experience with Amazon Lex , conversational flows, intents, slots, prompts, and dialog management.

Experience building AI-powered conversational agents for IVR and customer-service use cases.

Experience working with LLM-based solutions, Generative AI, and conversational AI .

Strong understanding of Amazon Connect contact flows and IVR architecture.

Experience integrating AI agents with existing Amazon Connect/Lex implementations .

Strong programming and API integration skills using Python, Java, Node.js, or similar technologies .

Experience working with AWS services , APIs, Lambda, and event-driven architectures.

Strong understanding of REST APIs, JSON, authentication, and system integrations.

Experience with troubleshooting, debugging, testing, and production support.

Apply

Vacancy posted 1 day ago

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