Food & Beverage Support Staff

Job Description

Job Description

Job Description

Food & Beverage Support Role (Food runner, Busser, Host) – Join Our Team at the Portland Regency Hotel & Spa!

Schedule (subject to changes): Typically 3 runner shifts and 3 host shifts. The current need is Monday-Friday, with the shifts ranging from: Runner  7:00 AM - 3:00pm and/or 3:00pm - 11:00pm and Host 11:00am-7:00pm. Weekend and holiday availability; full-time (minimum of 30 hours per week).

Full-Time benefits include Medical, Dental, Life, Holidays, and PTO. Part-Time benefits include Sick Time. All employees receive HHA Discounts, Uniform, parking, and Employee Meal. 401k plan with a match after one year.

Position Summary:
Responsible for timely and efficient food delivery to F&B outlets and guest rooms, while maintaining cleanliness, organization, and strong communication within the team.

Essential Duties and Responsibilities:

• Deliver food promptly and accurately to F&B outlets and guest rooms.

• Answer and process room service phone orders accurately and efficiently.

• Prepare trays and carts for room service delivery, ensuring all necessary utensils and accompaniments are included.

• Inspect food and beverage items to ensure they meet quality and presentation standards prior to delivery.

• Retrieve room service trays and carts in a timely manner.

• Deliver VIP amenities and special orders as assigned.

• Maintain knowledge of daily specials and menu offerings.

• Assist with resetting tables and seating guests as needed.

• Clear dirty dishes and glassware from wait stations and dining areas.

• Stock and replenish wait stations, salad dressings, bread stations, and room service supplies as needed.

• Maintain cleanliness of kitchen, room service areas, carts, and all workspaces; complete end-of-shift cleaning duties.

• Communicate effectively with hosts, servers, bartenders, and kitchen staff to ensure smooth service operations.

• Support dining room operations as needed to ensure efficient guest service.

What We’re Looking For

• A friendly, professional demeanor and passion for hospitality.
• Strong communication and multitasking skills.
• Ability to stand for extended periods and lift up to 25 lbs.
• Team-oriented attitude and willingness to help wherever needed.

Why You’ll Love It Here

• Work in a beautiful, historic hotel surrounded by Portland’s vibrant Old Port.
• Join a supportive, passionate hospitality team.
• Enjoy employee perks, growth opportunities.

Qualifications

• Previous restaurant or hospitality experience preferred, but we’re happy to train the right person!
• Ability to communicate clearly and professionally with guests and team members.
• Able to read and interpret documents such as safety rules, policies, and procedures.
• Comfortable writing basic reports or messages and speaking confidently with customers or colleagues.
• Must be reliable, punctual, and able to work flexible morning shifts, including weekends.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent talking, hearing, and use of hands and arms; occasional climbing or balancing.
• Ability to lift or move up to 25 lbs as needed.
• Must be able to adjust focus and have close and distance vision.

Work Environment

• May be exposed to wet or humid conditions, heat, and kitchen equipment.
• Moderate noise levels typical of a restaurant environment.
• Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.