Donor, Audience & Board Concierge

• Serve as the primary point of contact and concierge for donors, subscribers, and Board members, responding to ticket requests, questions, concerns, and other needs with timely and personalized service.
• Coordinate, track, and fulfill individual donor and corporate sponsor benefits, including ticket requests, parking, invitations, program advertisements, signage, RSVPs, and other applicable benefits.
• Coordinate donor recognition and stewardship activities, including donor seat acknowledgments, donor lounge invitations, opening night events, and other recognition initiatives.
• Provide administrative and on-site support for Board and committee meetings, including coordinating catering, preparing meeting materials, and welcoming and assisting members.
• Partner with the Events Manager to support donor, subscriber, Board, and other special events, including event preparation, guest experience, and on-site execution.
• Collaborate with the Marketing team to coordinate sponsorship and event-related materials, including invitations, programs, advertisements, and signage.
• Coordinate the solicitation, tracking, organization, and fulfillment of auction donations and other in-kind contributions supporting fundraising events and initiatives.
• Maintain accurate and timely records of interactions, requests, benefits, and engagement activities for subscribers, donors, and Board members within Tessitura, including applicable moves management activity.
• Assist with audience- and donor-facing activities as needed and provide additional support based on organizational and departmental needs.

• Bachelor’s degree in Nonprofit Management, Communications, Marketing, Hospitality, Arts Administration, or a related field preferred; equivalent relevant professional experience may be considered in lieu of formal education.
• Minimum of two years of experience in nonprofit, development, donor relations, customer service, hospitality, community relations, marketing, executive support, or a related environment preferred.
• Experience providing high-touch customer, donor, member, or stakeholder service and coordinating benefits, requests, events, or related activities preferred.
• Experience with Tessitura, Prospect2, or comparable CRM, donor management, or database systems preferred.
• Ability to work occasional evenings, weekends, and holidays as required to support performances, events, Board activities, and other organizational needs.
• Interest in or appreciation for the performing arts and Confluence Theater’s mission preferred.
• Valid Pennsylvania driver’s license preferred.

It is the continuing policy of Confluence Theater of Pittsburgh to afford equal employment opportunity to qualified individuals regardless of their race, color, religion or belief, age, sex, gender identity or expression, national origin, ancestry, sexual orientation, physical or mental disability, veteran status, or family or parental status and to conform to all applicable laws and regulations to that regard. This policy of equal employment opportunity comprehends all aspects of the employment relationship, including application and initial employment, promotion and transfer, administration, and the application of service, retirement, seniority and employee benefit policies.