Guest Experience Lead | Howell Mill

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community. We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth‑focused environment for our people. Job Summary The Guest Experience Lead ensures all customers receive a quality in‑store experience by providing technical product education and bridging gaps when other team members are unavailable. As part of store leadership, this role drives performance on the floor, supports daily sales or unit targets, contributes to team hiring, and acts as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting when needed. Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Conduct preparation activities to ensure in‑store readiness for guests and maintain operational excellence throughout the shift. Open and close the store in accordance with opening and closing procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team. Participate in the store’s hiring process, including recruitment, selection, hiring recommendations, onboarding, and training. Address team member performance and support ongoing learning and development through direct feedback, recognition, coaching, and hands‑on experiences. Contribute to a respectful and inclusive team by establishing supportive relationships and engaging with team members, creating a fun and productive environment. Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located. Must have reliable transportation to travel to the assigned store. Experience 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations). Some experience in leading, mentoring, or delegating with others. Schedule / Availability The work schedule can vary based on store needs. Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays. During peak timeframes or special events, the schedule may include early mornings or late nights/overnights for some team members. Job Assets High school diploma/GED/equivalent or above. 1 year of retail/sales leadership experience (supervisor or people management not required). For experiential stores with food/beverage service: Food safety and/or liquor service certification. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values and celebrates differences. Integrity: Behaves in an honest, fair, and ethical manner. Guest Experience: Actively creates an inclusive, high‑caliber experience for every guest through team members. Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work. Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives. Decision Making / Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Adaptability / Agility: Navigates uncertainty and ambiguity and can change priorities in a fast‑paced environment; recovers quickly from setbacks. Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Work Context Work involves moving through the store with bright lights and loud music. Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices. Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg). For experiential stores with food/beverage service: work may involve using industrial kitchen equipment and exposure to heat to prepare food or beverages. Compensation & Benefits Package Base Pay Range: $22.50 – $25.89/hour, subject to minimum wage in the location. Target Bonus: $2.00/hour. Total Target Base Pay Range: $24.50 – $27.89/hour. lululemon’s compensation offerings recognize exceptional individual and team performance; the base pay is based on market location and may vary depending on job‑related knowledge, skills, and experience. Employees in this position are eligible for a competitive bonus program, subject to program eligibility requirements. Benefits include: extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top‑up, extensive catalog of development course offerings, and people networks, mentorship programs, and leadership series. Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these programs, benefits, and perks in whole or in part at any time without advance notice. #J-18808-Ljbffr lululemon