Floating Financial Service Representative I (Orange County)

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Mission Viejo, CA, US Salary Range: $25.75 To $31.75 Hourly Position Summary This position is eligible for a $2/hour pay differential due to the travel requirements for the Staff Resource Pool department. The role supports the Orange County region and involves providing Branch and Departmental assistance. Responsibilities include transacting business efficiently and accurately on member accounts, providing prompt, professional, and accurate information to members and potential members during account opening, loan securing, and cross‑selling Credit Union products and services to meet members’ needs and increase satisfaction. The incumbent must maintain the quality service standards set by the organization. Minimum Qualifications High school diploma or equivalent. One year of banking experience, including knowledge of loan and account interviewing techniques, cross‑selling, upselling, and/or referring products/services, or 6 months of SDCCU member‑facing work experience may be considered. Demonstrated sales ability and thorough knowledge of, and a willingness to actively promote, Credit Union products and services. General knowledge of Credit Union and/or financial institution loan policies and procedures. Demonstrated professional human relations, communication, and organizational skills. College‑level math and financial calculation skills. Basic computer skills, including MS Office applications (Word, Excel, Outlook). Professional appearance and demeanor. Ability to travel to multiple branches within or outside assigned regions and administration locations based upon schedule. Essential Duties and Responsibilities Process routine member account transactions including deposits, withdrawals, loan payments, transfers, travelers’ check and cashier check purchases, loan and Visa advances, night and lobby drop, and closing accounts. Balance cash drawer daily, process direct deposit forms, and provide dual control for balancing the cash vault. Cross‑sell products and services to members by assisting or referring the member to an applicable representative. Answer member inquiries pertaining to their account. Conduct routine research on member accounts as necessary or requested. Assist members by accepting and/or completing applicable forms. Interview members and potential members to determine financial needs and aid in selecting appropriate products and services. Provide quality member service consistent with Credit Union standards; resolve member complaints promptly and accurately; respond to member inquiries on phone and in person in a timely manner. Stay abreast of current policies, procedures, and new products; follow new procedures. Prepare documentation for new accounts and/or loans, ensuring adherence to legal requirements and Credit Union policies and procedures. Ensure loan files are complete and accurate with appropriate and thorough comments, along with recommendations to aid in loan decision. Relay loan decisions to members along with loan terms and conditions, providing financial counsel and alternatives as needed. Provide timely closing of loans through consistent follow‑up of loan approvals. Maintain operational integrity through consistent documentation of account files. Support SDCCU global goals by providing functional assistance within the Credit Union. Support Branch Network and Administrative Departments. Act as MSR, Receptionist, FSR, or Departmental Staff as directed by management. Support management in community development activities. Participate in AML/BSA compliance training as assigned and adhere to Credit Union AML/BSA policy and procedures, including CTR rules and form preparation, identification and referral of suspicious activity to the Compliance Department, performing OFAC comparisons, and properly identifying individuals in accordance with Branch Operations procedures. Perform other duties as assigned. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and to talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk, sit, climb, balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Schedule: Monday-Friday: 8:30am-5:30pm, Saturday: 8:30am-2:30pm (Rotating), Sunday: OFF. Full time - 40 hours a week. #J-18808-Ljbffr SAN-Diego-County-Credit-Union