Visitor Experience Representative

Visitors Experience Representative

Status: Full-time Non-Exempt

Reports to: Senior VE Manager

Location: Remote work is not available for this position

Shifts: Wednesday Sunday, 8:30am to 5:30pm, some evenings and holidays required on occasion

Who We Are

From bespoke bourbon production to boundary-pushing brands, Lofted Spirits is where tradition meets transformation. Expanding on the work started by Peter Loftin in 2016, and today the number one producer of Kentucky contract whiskey, Lofted Spirits pioneered a world-class, industry-shaking approach to custom contract distillation while developing some of the fastest-growing brands in American Whiskey, Bardstown Bourbon, and Green River. A unified entity, Lofted Spirits is built to lead the global whiskey industry, delivering exceptional experiences through innovation, trust, and transformative industry impact while crafting some of the world's most desired and awarded whiskies. Lofted Spirits joined the Pritzker Private Capital family of companies in 2022. Learn more at LoftedSpirits.com.

Bardstown Bourbon Company is pushing the boundaries of innovation while honoring the traditional art of making great whiskey. With the most modern, technically advanced whiskey distillery, Bardstown Bourbon combines the highest quality distillation and spirited hospitality into a modern, authentic bourbon experience unlike any other on the Kentucky Bourbon Trail. Bardstown Bourbon Co. is working to push the entire industry in a direction that is more innovative, more transparent, and more collaborative. Bardstown Bourbon was named 2023 Worldwide Whisky Producer of the Year by IWSC, Brand Innovator and Distiller of the Year at the 2025 Icons of Whisky, and the brand's Amrut Indian Whisky collaboration, the first of its kind, was honored as the highest-rated American Whiskey by Whisky Advocate in 2024. Bardstown Bourbon Co. is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information, visit BardstownBourbon.com.

Green River Distilling Co. is a celebration of classic Kentucky honoring the past while staying firmly planted in the present. The 10th oldest licensed distillery in Kentucky (DSP-KY-10), Green River is known as "the Whiskey Without Regrets," and enjoys a rich history dating back to 1885. Reintroduced in 2022, Green River Distilling Co. proudly calls Owensboro, Kentucky, home and serves as the westernmost outpost of the Kentucky Bourbon Trail. Authentic and approachable, Green River offers a growing portfolio of whiskeys crafted from historic mashbills. Blended to create a smooth and welcoming taste profile, Green River Distilling Co. is a true testament to simplicity and quality going hand-in-hand. Green River is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information, visit greenriverwhiskey.com.

Job Summary

We are looking for an enthusiastic Visitor Experience Representative to provide an excellent guest experience. This position will rotate between our check-in desk, tasting bar, and retail store, as well as lead guided experiences throughout the facility. A passion for working with the public and a willingness to be cross-trained on all three positions is required. Must be able to work efficiently in a high-paced setting. This is an hourly plus tips position.

Essential Job Duties and Responsibilities

• Must be willing to cross-train for check-in desk, tasting bar, and retail store
• Responsible for taking phone reservations for tours and the restaurant, and accurately inputting data into the POS Focus System
• Greet and check-in guests for tours and tastings
• Responsible for checking guests' ID to confirm the legal drinking age of 21
• Ensure that the Visitors Center is set up properly, stocked, and always clean
• Keep the tasting bar and area clean, i.e., wipe down bar surfaces, sweep and mop floors (when spills happen), remove and clean used glassware, clean coolers and storage areas, and empty trash receptacles, if full.
• Enthusiastically engage all guests upon arrival and departure
• Answer questions regarding the tours and give accurate directions to the facility
• Assist and lead bourbon tastings and facility tours, while positively interacting with guests
• Upon departure, thank guests for visiting our facility and invite them back
• Maintain and execute the highest health standards, sanitation, and cleanliness in the beverage/bar area to meet local, state, and government guidelines
• Strictly abide by state liquor regulations, particularly those prohibiting service to minors and driving while under the influence.
• Ensure a clean, safe environment for all guests and staff
• Maintain, monitor, and restock restrooms throughout the shift
• Must be willing to participate in continuous training and educational opportunities offered by Bardstown Bourbon Company
• Must learn Bardstown Bourbon Company distillery practices and products
• Must be willing to take the company-paid course and become a certified Stave & Thief Executive Bourbon Steward
• Commitment for the Company's ISO program, including the quality and food safety of our products.
• Other duties as assigned by the management team

Desired Skills and Qualifications

• Must be a self-motivator and a strong team player
• Willing to learn new skills
• Ability to speak and write fluent English
• Strong interpersonal and excellent communication skills
• Positive attitude a must
• Must have problem-solving skills and the ability to multitask
• Ability to work enthusiastically with a wide demographic of guests

Education and Experience

• A high school diploma or GED
• Previous experience in customer service
• Ability to speak and write English fluently
• Excellent communication and interpersonal skills
• Ability to multitask
• Basic computer skills

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently required to stand and walk for at least an hour at a time; occasionally sits
• Reaches, bends, and stoops frequently
• Ability to kneel, crouch, or crawl; talk, hear, taste, and smell
• Occasionally lift and/or move up to 30 pounds
• Must be able to determine wait time based on the Visitors Experience procedures
• Frequent washing of hands
• Frequent exposure to fluctuating temperatures indoors and outdoors
• Mobility to climb stairs

Our Company is committed to equal opportunity in all aspects of employment. It is the policy of our Company to provide full and equal employment opportunities to all employees and potential employees, without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

NOTE: The Company reserves the right to modify or apply this Job Description in any manner necessary to conduct its business and meet its goals and objectives. This Job Description does not imply that these are the only functions of the job, or the only essential functions of the job. Other duties and responsibilities may be required in this position.