Account Service Coordinator

Job Description

Job Description

Company Overview:

Omnipure Filter Company revolutionized the water filtration industry by introducing the first small disposable inline carbon filter. Since 1970, our mission has been to provide better-tasting water through high-quality filtration solutions.

Culligan International, headquartered in Rosemont, Illinois, is the global leader in water treatment, offering advanced filtration systems for residential, commercial, and industrial use.

Website:

Job Title: Account Service Coordinator
Location: Onsite
Job Type: Full-time
Shift: Monday – Friday

S pec ifi c Job Function:

The primary function of this position is to assist the Account Management team with the existing customer base and new lines of business. The Account Service Coordinator will play a key role in supporting the profitable growth of Omnipure market share and deliver top level customer service. The role requires a sound mix of skills such as multitasking between business systems, compiling customer-based reporting, and other tasks to enhance direct sales effectiveness.

Re s pon si b i li t i e s:

• Serve as the primary point of contact for assigned customers, providing product information, pricing and order support.
• Prepare and process customer quotes, sales orders, and order changes accurately and timely while following the order verification process.
• Enters direct POs, while assuring that all POs received are at the correct price and resolves discrepancies with the AM.
• Works closely with the AM to prepare and maintain long range forecasts for planning, procurement and operations groups within Omnipure.

• Communicate with customer buyers and planners to clarify forecasts and PO issues while tracking and communicating shortfalls or variance to forecasts.

• Support profitability analysis by customer and product.
• Works with accounting to make sure that orders and pulled inventory are invoiced in a timely manner
• Communicates shipment and delivery information to the customer.
• Communicates with and works to prioritize with the customer when there is delivery shortfall issues or capacity constraints.

• Works closely with the AM to escalate supply and delivery issues with the customer.
• Places internal POs to intercompany partners as well as external suppliers.
• Provides new business prospecting support for the Channel leaders and Account Managers.
• Answers inbound customer calls and sales-related emails in a prompt, professional, and courteous manner.

Re qu i r e m e n t s :

Preferred Qualifications:

• Understanding of channel dynamics, relationships between the dealers, distributors and national accounts servicing the water filtration and treatment industry
• A bachelor’s degree in business administration or higher education a plus

Required Qualifications:

• Demonstrated unwavering ethical character while managing challenging business situations
• Ability to work and communicate with people at all levels across the organization
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Ability to work as part of a team and autonomously, managing multiple clients and projects simultaneously

• Have 1+ years of sales support or customer service experience, in companies involved in consumer goods a plus and a proven track record for meeting and exceeding goals
• Excellent verbal and written communication skills
• Extremely organized and able to easily multi-task large volumes of projects at once
• Ability to adapt quickly to changing needs of customers and internal processes requirements
• Must have experience using Microsoft Office (Word, Excel, Power Point or Access)
• Must be comfortable in a customer facing sales support role.

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