Field Service Technician

Job Description

Job Description

About Company:

AVASO is a global IT solutions provider, operating in over 150 countries with extensive distribution capabilities. We have a proven track record of delivering top-tier technology solutions to organizations of all sizes, including some of the world's most prominent brands.Our expertise spans the design and implementation of advanced network infrastructures and large-scale data center environments. We also offer comprehensive logistics support for multi-site technology rollouts. With a worldwide presence and proficiency in handling complex international transactions, AVASO is equipped to deliver enterprise-grade solutions and services globally.We maintain long-standing, strategic partnerships with leading technology companies such as Cisco, EMC, VMware, NetApp, and Dell. Our diverse engineering team, holding key industry and vendor certifications, is committed to fostering long-term relationships with our clients.At AVASO, each team member is driven by a shared vision for a better world, a passion for technology, and a commitment to understanding our customers’ needs. We don’t just provide IT solutions; we build trust, act with integrity, offer a high-quality experience, and streamline processes to help customers achieve their success stories.Additionally, AVASO is proud to be recognized as a CMMI Level 3 company, reflecting our dedication to quality and continuous improvement. 

About the Role:

The Field Service Technician Team Lead plays a critical role in overseeing and guiding a team of field service technicians to ensure the timely and effective installation, maintenance, and repair of equipment at various client locations across the United States. This position requires a strong technical background combined with leadership capabilities to coordinate daily operations, manage schedules, and provide hands-on support when necessary. The Team Lead is responsible for maintaining high standards of service quality, safety compliance, and customer satisfaction while fostering a collaborative and motivated team environment. Additionally, this role involves liaising with management and clients to communicate project status, resolve issues, and implement process improvements. Ultimately, the Field Service Technician Team Lead ensures that all field operations run smoothly, efficiently, and in alignment with company goals and client expectations.

Minimum Qualifications:

• High school diploma or equivalent; technical certification or associate degree in a relevant field preferred.
• Minimum of 5 years of experience as a field service technician with demonstrated technical proficiency.
• At least 2 years of experience in a leadership or supervisory role within a field service environment.
• Strong knowledge of electrical, mechanical, or electronic systems relevant to the industry served.
• Valid driver’s license and ability to travel frequently to client sites across the United States.

Preferred Qualifications:

• Bachelor’s degree in engineering, technology, or a related discipline.
• Experience with team management software and field service management systems.
• Certifications such as OSHA safety training, PMP, or industry-specific credentials.
• Proven track record of improving team performance and customer satisfaction metrics.
• Familiarity with advanced diagnostic tools and remote troubleshooting technologies.

Responsibilities:

• Lead, mentor, and supervise a team of field service technicians to achieve operational excellence and meet service delivery targets.
• Coordinate daily work schedules, assign tasks, and monitor progress to ensure timely completion of service calls and projects.
• Perform hands-on technical work including installation, troubleshooting, maintenance, and repair of equipment as needed.
• Ensure compliance with safety protocols, company policies, and industry regulations during all field operations.
• Serve as the primary point of contact between field technicians, management, and clients to facilitate clear communication and resolve any service-related issues.
• Conduct regular performance evaluations, provide training opportunities, and support professional development for team members.
• Maintain accurate documentation of service activities, parts usage, and customer interactions in company systems.

Skills:

The Field Service Technician Team Lead utilizes strong technical skills daily to diagnose and resolve complex equipment issues, ensuring minimal downtime for clients. Leadership and communication skills are essential for effectively managing the team, coordinating schedules, and maintaining clear, professional interactions with clients and internal stakeholders. Problem-solving abilities enable the lead to quickly address unexpected challenges in the field and implement practical solutions. Organizational skills are critical for managing multiple service calls, maintaining accurate records, and ensuring compliance with safety and quality standards. Additionally, proficiency with digital tools and software supports efficient workflow management and data reporting, enhancing overall team productivity and service quality.