Client Service Specialist

Passion, curiosity, and collaboration define our team of talented design enthusiasts. We often describe the Arteriors team members as a collective of creators and problem-solvers. They are entrepreneurial individuals with a restless spirit and a thirst for elevation, driven by an employee-centric culture that relies upon high expectations and a commitment to continual personal growth. With a belief that diversity and inclusiveness breed innovation and forward-thinking design, we have assembled a curious team that questions the status quo. As a Client Support Specialist, you’ll act as a liaison between our clients and Arteriors by supporting client inquiries. You’ll be the first point of contact for the client and will assist with and resolve any issues that arise. To land this gig, you’ll need a High School Diploma or equivalent. You’ll also need to have experience in a customer support role that required phone and email support. You enjoy helping people. You get a thrill out of leading people in the right direction. You are calm and collected under pressure. You think on your feet while ensuring the best possible level of service. You are motivated and driven. You appreciate a challenge and thrive in environments that allow you to make decisions that impact the bottom line. You communicate clearly. You write well and can explain just about anything to anyone. You have no problem with communicating in writing and on the phone. You think, ‘glass half full’. You maintain a positive outlook, even in the most difficult situations, and encourage others to do the same. You believe in personal accountability. You see the value in both, giving and receiving, constructive feedback and you often seek new opportunities to improve and develop your skills. Training and Onboarding Weeks 1 to 4 Training with Leadership Learn core systems, processes, and platforms, including Navision Develop an understanding of communication style, verbiage, and service expectations Build a foundation in order support, claims, and service workflows Follow a structured Monday board to guide daily tasks and progress Complete weekly assessments to reinforce learning and track progress Begin handling straightforward inquiries with support Weeks 5 to 6 Buddy System Partner with an assigned buddy to apply training in real-time scenarios Listen to calls, observe workflows, and assist with tickets during the first week Begin taking calls and managing tickets with buddy support during the second week Continue building problem-solving skills through daily tasks and client scenarios Post-Training Transition Meet with leadership to review progress and readiness for independent work Transition into independently handling calls and tickets Continue building confidence in systems, workflows, and client communication Utilize resources such as the QA line and QA form for ongoing support Ongoing Expectations Consistently deliver accurate and professional service that supports a positive client experience Confidently handle a range of order, claim, and service-related inquiries Maintain strong performance and service quality Demonstrate a solid understanding of workflows and systems Effectively manage service requests and ticket queues independently Medical, dental and vision insurance available the first day of the month after hire date 401(k) with employer matching Unlimited paid time off Paid volunteer days, allowing you to give back to your community 9 paid holidays Annual bonus potential and merit increase potential Generous employee discount Employee referral bonus #J-18808-Ljbffr ARTERIORS Home