Hacienda Ford - Customer Care Center Sales Representative

Job Description

Job Description

Description:

Job Summary:

The CCC Sales Representative handles inbound sales leads, makes initial contact with guests, identifies their needs, and connects them with the appropriate sales team member to complete the sales process. This role communicates with guests by phone, text, email, and online messaging, monitors AI-assisted conversations assigned to them, and maintains accurate records of guest interactions.

Reports To: Digital Marketing Manager

Duties and Responsibilities: 

• Prioritize inbound sales leads and respond promptly and professionally.
• Make initial contact with guests, gather relevant information, and identify their vehicle interests and purchasing needs.
• Assign and route sales opportunities according to the dealership’s lead distribution procedures.
• Monitor assigned AI-assisted conversations and step in when personal assistance or clarification is needed.
• Answer basic vehicle, availability, and dealership promotion questions, involving the sales team when additional information      is required.
• Schedule and confirm sales appointments and communicate relevant guest details to the assigned salesperson.
• Document guest interactions, appointments, and lead assignments accurately in the dealership’s CRM.
• Assist with follow-up and guest requests as needed, while keeping new inbound opportunities the priority.
• Stay familiar with dealership inventory, current promotions, and communication tools.

Qualifications and Skills:

• Strong verbal and written communication skills.
• A friendly, professional phone manner.
• Strong organizational skills and attention to detail.
• Ability to prioritize a high volume of inbound inquiries.
• Comfort using computers, CRM systems, and AI-assisted communication tools.
• Ability to work independently and collaborate with the sales team.

Hours:  

Monday – Friday      9:00 AM – 6:00 PM                

Saturday                    9:00 AM – 5:00 PM

Benefits:

1. Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
2. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
3. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
4. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
5. Sick leave 3 paid days per service year – 100% employer paid.
6. Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
7. Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

By submitting your application, you agree to the following:

• You are at least 21 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• If you do not meet all these requirements, your application will not be considered.