BDC Representative

Job Description

Job Description

Overview

Shawnee Mission Kia is seeking a motivated and customer-focused Business Development Center (BDC) Representative to join our growing dealership team. This role is critical in driving sales by handling inbound and outbound customer communications, setting appointments, and delivering a top-tier customer experience

The ideal candidate will have prior experience in a dealership BDC environment or a high-volume, competitive phone-based appointment setting role. This position requires strong communication skills, persistence, and the ability to thrive in a fast-paced sales setting.

Responsibilities

• Handle all incoming internet, phone, and text inquiries promptly and professionally
• Conduct high-volume outbound calls to generate and confirm sales and service appointments
• Effectively communicate with prospective customers to understand needs and guide them toward scheduling dealership visits
• Follow up consistently with leads using CRM tools, email, phone, and text
• Confirm appointments and ensure customers show for scheduled visits (“show rate focus”)
• Maintain accurate records of all customer interactions in the CRM system
• Work closely with the sales and service teams to ensure a seamless customer experience
• Meet or exceed monthly appointment-setting and show-rate goals
• Maintain a positive, professional attitude while working in a competitive, performance-driven environment

Qualifications

• Required : Previous BDC experience in an automotive dealership OR proven success in a high-volume appointment setting or inside sales role
• Strong phone presence and excellent verbal communication skills
• Ability to handle rejection and stay motivated in a competitive environment
• Highly organized with strong attention to detail
• Comfortable using CRM systems, email, and texting platforms
• Ability to multitask and manage a high volume of leads
• Team-oriented mindset with a strong work ethic
• Availability to work Saturdays (mandatory) with a weekday off

In Addiiton to competive compensation:

• Competitive pay structure with performance-based bonuses
• High-energy, growth-oriented dealership environment
• Opportunity to build a long-term career in automotive sales and customer experience
• Supportive team culture focused on success and development

• The total compensation range for this role is $50,000–$60,000, including base salary and performance-based bonus potential. Actual earnings will vary based on individual performance.

• Performance bonuses: $2,000+ annually (uncapped, based on results