Digital Account Executive

Digital Account Executive As a Digital Banking Account Executive at Fiserv, you will play a pivotal role in managing digital channels and electronic payments relationships with clients across North America. You will act as an advocate and ambassador for financial institutions using Fiserv's best‑of‑breed solutions to better serve their consumers. You will be committed to exceeding performance results for both the clients and Fiserv, contributing to a high‑performing team and showcasing reference ability, retention through renewals, and growth in product adoption and usage. Responsibilities Manage a regular meeting cadence with each client in your territory, both onsite and remotely. Educate clients on Fiserv happenings and our impact on their organization. Create an easy environment for clients to interact with and communicate with you and Fiserv. Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value, and satisfaction. Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects. Coordinate team education on Digital Channels and Electronic Payments products as needed. Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues. Support client visits and conferences and ensure billing accuracy. Experience you’ll need Experience in client relationship management, service delivery, and/or sales to C‑Level executives. Experience in electronic banking, mobile banking, and/or payments. Bachelor’s degree, and/or equivalent military experience. What would be great to have Experience with eCRM software such as Salesforce. Working knowledge of Fiserv account processing products, online banking products, and business units. Experience with Fiserv systems or applications. Additional certifications in banking or financial technology fields. How you’ll work Travel up to 50% is required. This role requires use of a computer and audio equipment. Sponsorship and Eligibility You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas (including F‑1 OPT, CPT, STEM, H‑1B, H‑2, or TN) or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv Fuel Your Life program to support physical, financial, social, and emotional well‑being. Paid holidays and generous time‑away policies. No‑cost mental health support through Employee Assistance Programs. Living Proof program to recognize peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster collaborative culture and expand network. Professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning and discounted shares with Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental, caregiver, and military leave. Equal Opportunity Statement Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Disability Accommodation If you have a disability and require a reasonable accommodation, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Location Restrictions This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, or Washington. #J-18808-Ljbffr Shoptalk