Relationship Banker II

The Relationship Banker ll performs a variety of customer service duties to provide service to the bank's customers in conformance with established bank policies and operating procedures. Works cohesively in a team environment to achieve personal and branch goals. Displays motivation and enthusiasm within the team. Key responsibilities include, compliance with all banking regulations and the policies and procedures established by management, building customer relationships, accurately recording daily transactions, identifying and fulfilling relationship deepening with products and services that will benefit customer accounts and efficiently fulfill customer all around needs. Serve as Associate Banker when needed. Assist in mentoring and developing Relationship Banker I and Associate Banker. Key Responsibilities: Branch & Personal Sales Performance Goals Achieve personal & branch goals for customer satisfaction, account openings, deposit growth, loan origination, and referrals Open, cross sell, maintain existing accounts and products to new and existing customers Provide quality customer service with every customer interaction; exceed service expectations. Greet every customer with a smile, use eye contact, and pleasant greeting Begin to partner with branch management to prepare weekly and monthly branch meetings Assist management team with sales coaching as needed Works with management team to exceed branch goals Branch Operations Perform daily operational functions Balancing a cash-box and vault as needed Assist with surprise spot check audits, etc. Follow security protocols with opening, closing, and daily observation Open and process all necessary steps and documentation for account opening, online banking, mobile banking and other services Review work from Relationship Banker I and Associate Banker for CIP and documentation accuracy Take charge as needed in the absence of Manager or Relationship Banker III Product Knowledge & Recommendations Review current accounts and services to assist customers choose best fit for them Use needs-based selling by asking open ended questions, listening to the customer, and offering products and services to fit their needs Have a high level of understanding of business and lending products and services in addition to core Shows knowledge of online and mobile banking to assist customers with registration, login, bill pay, e-statements, mobile deposits and additional advanced settings Refers customers to correct departments for assistance Transaction Accuracy and Transaction Processing Processes a wide variety of customer transactions including deposits, withdrawals, payments, and other miscellaneous transactions Processes transactions within limits of established policy accurately and efficiently and seeks approvals when required Customer Relationships Provides outstanding service that achieves high customer satisfaction and builds strong, long-term customer relationships Promptly addresses and resolves customer concerns and inquiries in a positive, confident manner Consistently makes time to be friendly, get to know our customers and make every customer feel important Educational and experience requirements include: High School Diploma or GED Minimum 2 years experience in retail banking Ability to use mathematics to accurately compute routine transactions Strong interpersonal skills including verbal communication and listening skills Strong computer and electronic skills Ability to use banking software Strong critical thinking abilities Relevant experience performing clerical activities Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr