Business Systems Analyst Consultant

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business System Analyst Consultant within PNC's Lending Tech organization, you will be based in Pittsburgh, PA or Birmingham, AL.

Key Responsibilities

• Partner with IT and Product Leadership to drive and manage solutions for future development, ensuring alignment and clear understanding of direction and outcomes across all stakeholders.

• Collaborate with Product Owner, Scrum Master, Developers, and Testers to manage and maintain an up-to-date backlog.

• Facilitate regular sync meetings (twice weekly) with Business Systems Analysts to ensure effective communication of active story status.

• Work with cross-functional teams to develop product roadmaps and proactively identify risks or challenges within upcoming stories.

• Partner with Line of Business (LOB), Developers, and Testers to identify, troubleshoot, and resolve defects.

• Translate business needs and issues into well-defined user stories and functional requirements.

• Provide product demonstrations to business stakeholders prior to deployment to ensure alignment and readiness.

• Serve as a key liaison between business units, systems analysts, development teams, and project management groups.

Qualifications

• Proven experience as a Business Systems Analyst within an Agile environment

• Strong understanding of software development lifecycle (SDLC) and Agile methodologies (Scrum/Kanban)

• Experience managing and maintaining product backlogs and writing user stories

• Ability to collaborate effectively with cross-functional teams including Product Owners, Developers, QA, and business stakeholders

• Strong analytical, problem-solving, and communication skills

• Experience working with defect tracking and resolution processes

• Hands-on experience with JIRA (or similar Agile project management tools) for backlog management, sprint tracking, and issue tracking

• Experience in financial services or lending technology is a plus

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.

• Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements .

• Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed .

• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .

• Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Atlassian JIRA, Business Management, Create User Stories, Customer Solutions, Defect Tracking, Design, Group Problem Solving, Process Improvements, Product Backlog Management, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.