DONATION ACQUISITION DIRECTOR

Donation Acquisition Director

Level Management Position Type Full Time Job Shift Day

The Donation Acquisitions Director is responsible for the effective, efficient, financially prudent, and scalable growth of donated goods volume across the organization. This position leads business development efforts, strategic partnerships, and donation acquisition programs that generate consistent and repeatable donation flow.

Under the direction of the Vice President of Operations, the Director supports enterprise goals by ensuring all acquisition efforts are aligned with operational capacity, transportation execution, retail demand, and brand standards. The role works closely with Retail, Transportation, Marketing, and Operations leadership to ensure reliability of service and execution.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, I-CARE Values, and Mission in everything you do and every interaction you have with coworkers, persons served, customers, donors, and stakeholders.

Essential Duties and Responsibilities

1. Develops and executes a comprehensive donation acquisition strategy to increase donor access and overall donated goods volume.
2. Build and maintain strategic partnerships with businesses, municipalities, property owners, and community organizations to create recurring donation streams.
3. Identifies, pursues, and secures new donation channels and growth opportunities across assigned markets.
4. Maintains a structured partner pipeline including prospects, follow-ups, and projected volume contributions.
5. Oversee all donation acquisition programs including mobile collections, donation boxes, trailers, home pickup, and community donation drives.
6. Ensures all programs are executed in alignment with Goodwill brand standards, safety expectations, and operational capacity.
7. Evaluates performance of acquisition channels and implements improvements to increase volume, reliability, and cost efficiency.
8. Coordinates with Transportation and Operations to ensure route alignment, scheduling, and service execution meet expectations.
9. Leads onboarding, implementation, and launch of new partner-supported donation locations and programs.
10. Identifies, escalates, and resolves service issues including missed pickups, service gaps, and partner concerns.
11. Provides leadership, coaching, and oversight for Donation Acquisition staff, ensuring alignment with organizational priorities.
12. Establishes expectations and holds team members accountable for measurable performance results.
13. Tracks and analyze key performance indicators including donation volume, partner growth, service reliability, and cost metrics.
14. Prepares reports and provides recommendations to leadership regarding program performance and strategic opportunities.
15. Ensures compliance with organizational policies, safety standards, and regulatory requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

Bachelor's

Experience

7 years related experience and/or training.

Management Experience

5 years related experience and/or training.

Skills

• Communication Skills
• Mathematical Skills
• Critical Thinking Skills
• Contact Management
• Human Resources Systems
• Payroll Systems
• Presentation/PowerPoint
• Word Processing/Typing
• Software Databases
• Spreadsheet
• Decision Making
• Supervisory Experience
• Planning, organizing, and project management skills.
• Case Management Tools
• Team building and Management
• Knowledge of HR-related laws and regulations and best practices.
• Excellent communication and presentation skills.
• Ability to multi-task, shift priorities, and handle high-pressure time sensitive situations.
• Strong interpersonal skills
• Conflict Resolution
• Handle confidential and/or sensitive information
• Able to work independently
• Primary language used to perform this job is English.

Required Certificates, Licenses, Registrations

Valid driver's license with acceptable driving record

Mental Demands

HIGHLY INTENSE MENTAL DEMAND. Continual involvement with strategic and operational management functions which relate to both the short-term and long-term time periods.

Analytical Ability / Problem Solving

MODERATELY DIRECTED. Activities covered by wide-ranging policies and courses of action, and generally directed as to execution and review. High order of analytical, interpretative, and/or constructive thinking in varied situations.

Responsibility for Work of Others

Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization's policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Working Conditions

Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

Physical Demand

HIGHLY REPETITIVE, MODERATELY PHYSICAL. HIGHLY REPETITIVE type of work which requires SOMEWHAT DIVERSIFIED physical demands of the employee.

Additional Information

Must be able to work effectively in a fast-paced environment, manage competing priorities, and support Goodwill's mission. Must be able to interact productively with a diverse workforce and community partners.