Full-Time Team Leader

Full-Time Team Leader

Jeni's Splendid Ice Creams is seeking a Full Time Team Leader for their North Market team in Columbus, Ohio. The average hourly earnings for this position are estimated at $22.61, with a minimum guarantee of $18.50 per hour if tips are lower. Candidates should have a passion for customer service and be available for full-time shifts, including nights and weekends. Responsibilities include leading shifts, managing inventory, and coaching team members while ensuring excellent customer service. Full Time Team Leaders will receive benefits such as paid time off, a 401k match, and a 50% discount at Jeni's Scoop Shops.

In Ohio, if the average hourly earnings of a Full Time Team Leader are less than $18.50 per hour in a two-week pay period, Jeni's will add the difference to the person's paycheck so that their average hourly earnings reach $18.50 per hour for that pay period. Full Time Team Leaders are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. Full Time Team Leaders act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions. Full Time Team Leaders typically work variable shifts, including opening shifts, closing shifts, and/or weekend shifts. Reliable and predictable attendance is critical to this role. Full Time Team Leaders will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service. Qualities of a Full Time Team Leader: Full-time presence with night and weekend availability Passion for customer service and exemplary role model Energetic, positive, and skillful communicator Strong work ethic, great judgment, and good heart Calm under pressure and handles adversity with grace Master of daily operations and delegation Committed to the well-being of their shop team, their community, and the environment around them

Full Time Team Leaders are eligible for the following benefits: Competitive hourly rate + tips Full-time hours Paid time off and holidays 4% match on 401k contributions after 3 months of employment A one-month paid sabbatical after 3 years of continuous service Annual paid day to volunteer for a non-profit organization that matters to you 50% discount at Jeni's Scoop Shops and online Career development toward Shopkeeper Apprentice and beyond

About Jeni's Splendid Ice Creams: Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni's who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore. If this opportunity sounds delicious to you, please apply. Jeni's is an equal opportunity employer.