Quality Assurance Manager (Continuous Process Improvement)

Manager/Coach for Quality Assurance (QA)The Manager/Coach for Quality Assurance (QA) plays a pivotal role in driving excellence in QA practices, fostering a culture of continuous improvement, and enhancing the overall quality of software products. This role involves identifying opportunities for process optimization, implementing best practices, and empowering QA teams through inclusive training, collaboration, and knowledge sharing initiatives, thereby creating a positive and engaging work environment where team members feel valued and motivated.ResponsibilitiesConduct metrics-based evaluation of existing QA processes, identify inefficiencies and bottlenecks, and implement improvements to streamline workflows and enhance productivity.Ensure adherence to quality standards, regulations, and industry best practices, and implement measures to enhance compliance across QA activities.Provide training, coaching, and mentorship to QA teams on agile methodologies, best practices, and tools. Facilitate workshops, knowledge-sharing sessions, COE's, and learning activities to promote skill development and knowledge transfer.Define and track key performance indicators (KPIs) and metrics to measure the effectiveness of continuous improvement initiatives. Analyze data and metrics to identify trends, patterns, and areas for further improvement.Conduct performance evaluations, provide regular feedback, and support individuals to meet expectations and concerns in a timely and constructive manner. Recognize and reward top performers, and support the professional development and career growth of team members.Facilitate interviews, send codility tests, and provide feedback to the state regarding candidate submissions for engineering resources. Champion updates to role descriptions with state leadership to help champion better clarity on expectations and roles.General SkillsAnalytical Skills: Ability to analyze processes and identify areas for improvementProblem-Solving Skills: Capability to address challenges and devise effective solutionsTechnical Proficiency: Strong understanding of Agile, DevOps, QA processes and tools.Communication Skills: Excellent verbal and written communication for effective collaborationInterpersonal Skills: Ability to build relationships and work well within cross-functional teamsLeadership Abilities: Capacity to inspire, motivate, and drive organizational changeCoaching and Mentoring Skills: Skill in guiding individuals and teams towards improvementChange Management Expertise: Ability to manage resistance and ensure successful adoption of new practicesData Analysis and Metrics Management: Proficiency in measuring and tracking progress using relevant metricsContinuous Learning Mindset: Commitment to staying updated with industry trends and best practicesMust HavesMust have people management skills, coaching/mentoring/training/performance reviews/metricsWe find intrinsic motivation to be a factor distinguishing successful candidates in this roleTechnical SkillsBDD, TDD, functional and non-functional testing frameworksTesting: Selenium/Katalon, Postman, etcAutomations: Scripting (Bash), Docker, Git, CI workflows (argo workflows/circle ci)Test management tools: Jira, Xray, etcother: Git