Information Technology Specialist

Description:

Job Title: IT/OT Project Specialist

Work Location: Raleigh, NC 27606

Duration: 06+ months with Extension

Potential Extension or Conversion: Yes, there may be potential for extension or conversion depending on business needs, performance, and future requirements.

Travel Required: Minimal travel may be required depending on business needs, but the position will be primarily based in Raleigh

Pay Rate: $43/hr.

Job Description:

• Must-Have Systems, Software, or Experience:
• We are looking for an entry-level to early-career IT/OT professional with some hands-on IT support experience.
• We are NOT looking for a senior-level resource. The ideal candidate should have a good technical foundation, willingness to learn, and be comfortable working in a corporate/industrial IT environment.
• Preferred skills and experience include:
• Windows and general end-user IT support/troubleshooting
• Laptop, desktop, monitors, docking stations, and peripheral support
• Basic networking knowledge, including LAN/Wi-Fi, IP addressing, switches, and cabling
• Microsoft 365 and Microsoft Teams
• Hardware deployment, inventory, and IT asset management
• Basic understanding of IT/OT environments or a strong interest in developing OT knowledge
• ServiceNow exposure would be beneficial but is not required
• Interest in learning IT demand management, including infrastructure and application demands, requirements gathering, business requests, documentation, approvals, and coordination with different IT teams
• Ability to support projects and coordinate activities with vendors, infrastructure, network, application, and business teams
• Good communication, organization, and documentation skills
• The person will receive guidance and training on our internal processes, including ServiceNow, IT/OT processes, and infrastructure/application demand management. We are primarily looking for someone who is hands-on, technically curious, organized, willing to learn, and interested in growing into a broader IT/OT and IT Service Delivery role.
• This is a hands-on IT/OT support role that requires regular interaction with end users, IT equipment, infrastructure, vendors, and on-site activities.