General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Linchris . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

About Marriott Macon City Center

The Macon Marriott City Center is a premier full-service hotel connected to the Macon Centreplex and convention facilities in the heart of Macon, Georgia. Featuring 220 guest rooms, extensive meeting and event space, full-service food and beverage offerings, and a strong mix of corporate, association, government, university, sports, and social business, the hotel serves as a key hospitality asset for the region. The property is entering an exciting new chapter under the management of Mainsail Lodging & Development, a nationally recognized hospitality company known for creating exceptional guest experiences, developing high-performing teams, and delivering industry-leading results. The General Manager is responsible for preserving and elevating this unique identity while driving operational and financial success.

Essential Functions

Business Strategy Development

The General Manager remains informed of hospitality industry trends, market conditions, competitive activity, and emerging opportunities while evaluating the strengths and weaknesses of the local marketplace. This includes identifying new revenue streams, guest experience enhancements, and strategic initiatives that maximize customer satisfaction, profitability, and market share.

The General Manager develops comprehensive business plans that align with Mainsail Lodging & Development, Marriott International, and Premium Portfolio brand objectives. These plans are translated into actionable strategies and measurable goals that drive operational excellence and long-term success.

Business Strategy Execution

The General Manager implements and drives business plans designed to enhance guest satisfaction, increase profitability, strengthen market positioning, and create sustainable growth.

This includes ensuring all departments are aligned with the hotel's strategic goals while maintaining accountability for execution and results. The General Manager encourages innovation and calculates risk-taking to improve guest experiences, operational efficiency, and financial performance while ensuring decisions positively impact the overall success of the property.

Ownership & Stakeholder Relations

The General Manager is expected to establish and maintain a trusted partnership with ownership through consistent communication, transparency, and accountability.

Talent Management & Organizational Capacity

The General Manager cultivates a high-performing, service-oriented culture that attracts, develops, and retains exceptional talent. Recognizing that associates are the foundation of the guest experience, the General Manager is responsible for building an engaged workforce that embodies the values of Mainsail Lodging & Development and Marriott International.

Brand Champion

Marriott Hotels is part of the Premium segment and is considered a Classic brand. Brands in this section of the Marriott International brand architecture offer upscale hotels that are known for their consistent and timeless hospitality and cater to both leisure and business travelers. Marriott Hotels features sophisticated and thoughtful amenities and services, a wide range of F&B outlets and is renowned for hosting small to large groups.

Business Information Analysis

The General Manager utilizes data-driven decision-making to maximize profitability, guest satisfaction, associate engagement, and asset value.

Through regular analysis of financial, operational, guest experience, and market data, the General Manager identifies opportunities, anticipates challenges, and develops strategies that improve business performance.

What You'll Do

• Consistently demonstrate and uphold Mainsail Lodging & Development's Core Values.

• Deliver exceptional guest experiences that reflect Marriott International’s standards.

• Foster a culture of accountability, engagement, and continuous improvement.

• Build a strong leadership culture based on honesty, transparency, collaboration, and mutual respect.

• Drive revenue growth, profitability, and market share while maximizing owner returns.

• Lead all operational, financial, and strategic functions of the hotel.

• Conduct regular leadership meetings and operational reviews.

• Ensure compliance with Marriott brand standards, company policies, and operating procedures.

• Lead capital projects, renovations, and property improvement initiatives.

• Manage guest concerns and oversee service recovery efforts.

• Develop, present, and achieve annual operating, marketing, sales, and capital budgets.

• Drive profitability while maintaining exceptional guest satisfaction.

• Set and execute both short-term and long-term strategic goals.

• Develop cost-control initiatives and operational efficiencies.

• Provide accurate monthly reporting, forecasting, and business reviews to ownership and stakeholders.

• Monitor daily business reports and adjust operational strategies accordingly.

• Maximize room revenue and market share through strategic revenue management practices.

• Oversee vendor relationships, purchasing, and contract management.

• Serve as the final decision-maker for key leadership hiring decisions.

• Develop and mentor the Executive Leadership Team.

• Ensure compliance with all applicable federal, state, and local regulations.

• Actively represent the hotel within the local community and hospitality industry.

Full-Time Associate Benefits:

• Medical, Dental & Vision
• HSA & Flexible Spending Account Options
• Basic Life & Disability Plan Options
• 401(k) Retirement Plan
• Paid Time Off
• Holiday Pay
• Career Training & Development Opportunities
• Tuition Reimbursement
• Bereavement Leave
• Employee Assistance Program (EAP) ·
• Jury Duty (may vary by state)
• Employee Discounts

This company is an equal opportunity employer.

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