Quality Assurance Assistant

Job Title

We're looking for motivated, engaged people to help make everyone's journeys better.

This position is responsible for the oversight of all HACCP logs in the Hot Foods Production ensuring that the logs are completed as per company policies and procedures. The position is also responsible for ensuring that all FDA processes are followed.

Main Duties and Responsibilities:

• Conducts temperature checks on products and ensures that all HACCP, and FDA rules and regulations are followed along with managing the units log books.
• Performs quality checks in the Hot Food kitchen to ensure that the specifications of the customer are followed
• Ensures food produced in the Hot Foods is checked for temperature and placed in the refrigeration system per company policy
• Checks temperature of food prior to moving the food into the refrigeration system
• Randomly checks temperature of foods to verify that company policies are followed
• Monitors personal hygiene
• Supports customer audits and government audits to meet compliance
• Monitors company policies and procedures and notifies management of issue if they arise
• Responsible for safety, quality and compliance to customer specification
• Monitors equipment for cleanliness and sanitation
• Completes HACCP logs
• Communicates product deviation to the unit production manager immediately
• Ensures proper color code are applied to the product

Qualifications

Education:

• High School graduate or equivalent with experience in related discipline required

Work Experience:

• In-Flight catering experience is highly desired
• Experience in a customer service environment is preferred

Technical Skills: (Certification, Licenses and Registration)

• ServSafe training and certification required once hired

Language / Communication Skills:

• Excellent oral and written communication skills

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full time

Travel %: None

Exemption Classification: Non-exempt

Internal Relationships: Hot Food kitchen

External Relationships: N/A

Work Environment / Requirements of the Job:

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
• In a normal production kitchen facility there may be physical discomfort due to temperature and noise.
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
• Detail oriented
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision

Organization Structure

Direct Line Manager (Title): QA/Manager/Production Manager

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports: 0

Number of Dotted Line Reports: 0

Estimated Total Size of Team: 1

gategroup Competencies Required to be Successful in the Job:

• Thinking Information Search and analysis & problem resolution skills
• Engaging Understanding others, Team Leadership and Developing People
• Inspiring Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other creating a safe workplace environment is everyone's responsibility.

Respect

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
• We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

If you want to be part of a team that helps make travel and culinary memories, join us!