Shift Supervisor Case Manager

Our client is seeking a Shift Supervisor to oversee on-site services of migrants, homeless, or family clients throughout Long Island City, NY. This role supervises residential aids, supports residents, and collaborates with hotel operations and security teams to ensure quality, trauma-informed service delivery.

Schedule: Full-time 8 hour shifts, (Morning, evening and overnight)

Key Responsibilities

• Supervise and support a team of 3–6 Community Associates.
• Oversee daily social service operations and shift transitions.
• Ensure culturally responsive, trauma-informed services.
• Monitor staffing, attendance, and coverage.
• Respond to crises and support client needs.
• Coordinate with operations, security, and interpretation services.
• Maintain incident reports, rosters, and documentation.

Qualifications

• Bachelor’s degree or 2 years of relevant social services experience.
• Experience working with vulnerable or trauma-affected populations.
• Strong communication, leadership, and problem-solving skills.
• Knowledge of immigration systems and social service resources preferred.
• 2+ years of supervisory experience.
• Bilingual English/Spanish.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

BENEFITS

We offer eligible employees competitive pay and access to a range of benefits and support programs, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Benefits are based on assignment type, schedule, length of employment, and plan eligibility requirements.

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