Customer Service Representative

Customer Service Representative

California Check Cashing Stores

Santa Rosa, CA

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. 

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! 

Compensation  

The hourly wage for the position is  $21.00  per hour. The hourly rate is just one of many elements that make up our Total Compensation package .  

Benefits  & Perks * 

• Paid on-the-job training and a comprehensive new hire program .  

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development .  

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country .  

• Enrollment in a Key Holder Program designed to   establish   and enhance leadership potential for promotion .  

• Performance-based career advancement .  

• Educational Reimbursement Program .  

• Multiple coverage choices for medical insurance, all   include   telemedicine and medical spending account   options  (HSA/FSA ) .  

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program .  

• Company-Sponsored Life and AD&D Insurance .  

• Basic and Enhanced   Voluntary benefits   so you may choose the right coverage at the right price for you and your family .   Plans   includ e   dental, vision, short-term and long-term disability plans,   supplemental life and AD&D insurance,   accident, critical   illness, hospital   indemnity ,   ID theft protection, legal services program,   and pet insurance .  

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program .  

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace .  

• P aid   t ime   o ff   that grows with you, starting with  12 days   in your first year.  

• A relaxed, business casual dress code that includes jeans and sneakers! 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing   plan   documents which should be consulted for   additional   details and eligibility requirements.  

• A h igh school diploma or equivalent .  

• Excellent verbal and written communication skills , plus professional demeanor with customers and   colleagues .  

• Meticulous attention to detail and ability to accurately enter data .  

• Proficiency   in using   phones ,   POS   system , Microsoft Office, and other computer systems .  

• Must be at least 18 years of age  (19 in Alabama) .  

• Background check   required . All background checks are conducted, and their results are considered,   in accordance with   applicable law.  

• The ability to meet the physical demands of this position, which   frequently   includes   remaining   in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.  

Nice to Haves  – Preferred   Qualifications and Skills  

• Experience in   check   cashing , document verification,   and/or   money order processing .  

• Prior   cash   handling, cash drawer/vault management experience .  

• Bilingual (English/Spanish) is a plus and may be   required   for certain locations .  

• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) .  

• Connect   with customers to cultivate lasting relationships that drive repeat business.  

• Review,   validate , and process customer transactions with accuracy.  

• Maximize customer success by offering personalized financial services that fit their lifestyle.  

• Enter and   maintain   customer information with precision and integrity into a Point of Sale (POS) system.  

• Build new   business   by completing daily call campaigns.  

• Assist   in customer account management and collections by accepting payments and managing customer appointments.  

• Perform duties outside of the office, where applicable, including   on site   vehicle appraisals, store errands, and external marketing.   Participate in   in-store and community events.  

• Maintain internal and external store appearance and meet cleanliness standards to enhance   customer   experience.  

• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash   drawer , as needed.  

• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.  

• Engage in ongoing training and stay current on product and process changes.  

• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.  

• Conduct   additional   tasks as directed by leadership.  

• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum,  40 hours   per   week.** 

** Store hours, schedules, and/or the minimum number of hours   required   for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter   about   the most up-to-date requirements.  

W e   are honored to be recognized as a Military Friendly Employer   and Military Friendly Spouse Employer   for   four consecutive years   and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024,   and 2025 .  Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.  

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our   c ustomers, Team Members, and   c ommunities the Power of Choice with over 10 brands represented in   more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.   Community Choice Financial® Family of Brands   is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.  

Think   you’ll   thrive here?  Learn more at    

The information   contained   herein   is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities   required   to do the job. The Company may, at its discretion, revise the job description at any time, and   additional   functions and requirements may be assigned by supervisors as   deemed   appropriate .  Requirements, skills, and abilities included have been determined to illustrate the minimal standards   required   to successfully perform the position.  

Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to   assist   in its recruitment and hiring process.   Read the AI Use Consent and Acknowledgement for more information.  

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.  

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an   equal-opportunity   employer.