Customer Support Analyst

Job Description

Job Description

Customer Support Analyst  Omaha NE | Monday to Friday 8:00 AM to 5:00 PM | On site | Direct hire

What Matters Most

• $60,000 to $80,000 annually, depending on experience
• Monday through Friday, 8:00 AM to 5:00 PM, on site in Omaha
• Direct hire opportunity
• Medical coverage with employer contributions, plus voluntary dental and vision options
• Employer paid basic life insurance and long term disability coverage

Job Description

Do you enjoy managing the details behind a major customer account? As a Customer Support Analyst, you will support a national retail account by keeping orders, billing, forecasts, and reports accurate and on track. You will work with the customer, internal sales team, and warehouse partners to resolve issues and keep information moving.

This role is a strong fit for someone who is comfortable with numbers, can build and analyze Excel pivot tables, and has supported large corporate accounts. Prior Walmart experience is helpful but not required.

Qualifications

• Experience supporting large corporate or national customer accounts
• Ability to create pivot tables in Excel and use data to identify and resolve discrepancies
• Experience working in SAP or another ERP system
• Strong attention to detail, organization, and follow through
• Clear communication skills and the ability to manage competing requests
• Customer service, order fulfillment, EDI, or supply chain experience preferred

Responsibilities

• Enter and manage customer orders and billing information
• Maintain account information in the ERP system
• Create and analyze daily, weekly, and monthly reports and forecast data
• Coordinate with warehouses to obtain shipping documents and resolve order issues
• Serve as a day to day contact for customer and internal account teams
• Assist with claims, contract requests, and other account initiatives
• Maintain accurate customer records and support other members of the customer service team as needed

Your New Organization

Join an established food company where you will work closely with sales, operations, and customer teams to support a major national account. The company offers medical plan options, voluntary dental and vision coverage, and employer paid basic life insurance and long term disability benefits. Benefit eligibility begins the first of the month following 60 days of employment.

Your Career Partner

The Reserves Network, a veteran founded and family owned company, connects talented people with rewarding opportunities. We value diversity and encourage applicants from all backgrounds to apply. As an Equal Opportunity Employer, we foster a workplace built on respect, integrity, and trust.

The annual salary range for this position is $60,000 to $80,000. Final compensation will be based on experience, skills, qualifications, internal pay equity, and market conditions.