CSR-Customer Support Representative

Customer Support Representative

As a Customer Support Representative for large equipment, you'll play a key role in supporting customers across your market areaincluding municipal and government accounts. This position is all about building strong relationships, selling parts and services, and delivering a standout customer experience. You'll work closely with new and existing customers to understand their needs, offer solutions, and ensure follow-through. Collaboration is key, as you'll partner with various departments to process orders and keep everything running smoothly.

Responsibilities

• Represent and sell products and/or services to existing and new customers in the market area
• Seek to engage with customers, build rapport understand their needs, and offer solutions
• Provide robust customer service with a positive attitude to ensure the highest customer satisfaction
• Customer service may include assisting with on-site machine setup and training customers
• Work as a team player willing to help in any area of the store, between departments, as needed

Qualifications

What's Required

Skills / Experience

• High integrity, loyal, team player
• Organized and highly motivated
• Multi-tasking effectively is a must as well as staying organized and able to operate under stress
• Comfortable using Word and Excel
• Excellent oral and written communication skills
• Outstanding customer service skills
• Strong organizational skills
• Long hours may be required to maximize sales and achieve/surpass annual sales goals
• Pulling a trailer and hauling equipment
• Must have and maintain a clean driving record

Preferred

• 1-3 years of Customer Service, with experience selling parts and service department services
• CDL driver's license
• Sales experience

Education

• High School Diploma or Equivalent
• 2-Year Degree, such as an Associate of Applied Science, preferred

Physical Requirements

• Ability to sit, stand, walk, bend, kneel, climb, and reach as needed
• Use of hands for tools, computer, and phone use
• Ability to lift, carry, push, or pull up to 50 lbs.
• Close vision required for reading
• Sufficient hearing for communication in person and over the phone in active work environments

Reasonable accommodations may be made for individuals with disabilities

What's In It for You

At Stotz Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including:

• Profit Sharing Bonus Program
• 401(K) with 4% Company Match
• Medical, Dental, Vision & Life Insurance
• Paid Time Off, Sick Time & Company Holidays
• Tuition Reimbursement & Apprenticeship Sponsorship
• Technician Incentive Program
• Employee Assistance Program (EAP)
• Boot Voucher & Technician Tool Account
• Company Vehicle (for qualifying roles)
• Training through John Deere University
• Eligible to join the John Deere Credit Union
• Advancement Opportunities

Successful applicants will be required to complete a background check, including criminal history and a drug screening, prior to the start of employment. For certain positions, a valid driver's license and a clean driving record are also required.