Mortgage Strategy and Insights Business Partner

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.Job Description:At Regions, the Consumer Strategy Business Partner manages the due diligence, planning, development, socializing, and implementing of strategic business objectives. Assists in the establishment of organization objectives, in the development of organization short, medium, and long-range and strategic plans for a sub-segment of the Consumer Bank. Key to those plans is the identification of organization strengths and weaknesses, business opportunities and extensive understanding of customers and prospects. Evaluates and manages new business opportunities, initiatives, mergers, acquisitions, partnerships, alliances, and/or joint ventures within their area of responsibility. Oversees analysis covering the economics, legal, regulatory, market and competitive environment as well as internal organizational, financial, technical analysis. Monitors competitive activity and identifies client needs.Responsible and accountable for the customer segment strategy across all channels, products, programs, compliance, and support groups. This includes channel strategy, roadmap, prioritization, execution, customer experience, usability, support, vendor management, risk management and budget for their segment.Responsible for all research of their customer segment including extracting customer data and analyzing profiles to determine market segment requirements. Identifies and partners to develop targeted product offerings or marketing campaigns based on customer profiles. Provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services.Partners with other Strategists in the day-to-day performance of their jobs and leverages shared services resources in other groups for technical research and analytics needs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes.ResponsibilitiesAchieves the key performance indicators (KPIs) assigned through effective deployment of customer-centric strategyFacilitates tight collaboration across organization with business units and internal stakeholders to ensure marketing campaigns and product initiatives being in line with the experience and proposition defined for respective segments, and to ensure right fit across product portfolio, segment needs and growth targetsDevelops customer journey maps to identify areas to improve, develop plans and drive change to increased customer acquisition, satisfaction, retention, and financial performanceDrives engagement, retention, deepening of existing customers and foster new customer acquisition through right segmentation & propositions, robust channel support and data-driven analyticsDefines differentiated proposition as an "all-in-one" solutions provider for their segment through advanced segmentation strategies to create a sustainable and competitive market positionBuilds advanced execution plans and growth strategies backed by research, data analytics and feedback from channels and other business lines with the ultimate goals to increase relationship depth, retention, and new customer acquisitionStrengthens channel capabilities to empower seamless cross-selling journey, enable customer direct interactions and touchpoints to generate business opportunitiesGuides the development and implantation of integrated marketing programs and deliver end-to-end marketing communications that shape the strategic positioning and generate business leadsBuilds a customer-centric cross-selling journey to drive customer lifetime value by enhancing customer engagement and experience, to serve a large and important customer base,Maximizes untapped opportunities from existing customers base, including reactivating the inactive, and reconnecting special caring segmentsCollaborates with enterprise wide partners to execute company-wide strategiesThis position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.This position is incentive eligible.RequirementsBachelor's degree in an appropriate disciplineSeven (7) years of experience in financial services, or related industryThree (3) years of experience in marketing, customer experience, business/product leadership, or customer analyticsPreferencesMaster's degreeSkills and CompetenciesAble to lead internal and cross-functional teams to be a team playerMotivated and high caliber individual will have direct responsibility to formulate Best-in-Class Customer Segmentation and proposition, deepen engagement via cross-sell and upsell, improve sales and retention, and enhance customer experience along the entire customer journeySelf-motivated, innovative, responsible, proactive, flexible, take ownership and determined to deliver assigned targets/projectsStrong analytical, problem-solving and execution skillsStrong business acumen and is customer oriented with proven track-record in attaining business resultsAdditional Job DescriptionThe Consumer Bank Strategy & Performance Optimization team brings an outside‑in, future‑focused perspective to Regions’ Consumer Bank—combining emerging trends, customer insights, and strategic analysis to shape long‑term plans and accelerate execution across Retail, Mortgage, and Home Improvement Financing. We partner with senior leaders to drive strategy, enable cross‑functional alignment, and help the Consumer Bank deliver stronger growth and a more future‑ready customer experience.The Mortgage Strategy and Insights Business Partner will partner directly with the Head of Mortgage to drive the most important strategic priorities within the Mortgage business. This role serves as a strategic integrator across the Mortgage organization, helping align priorities and accelerate execution across Product, Sales, Operations, Risk, Technology, Finance, and Consumer Banking. The role delivers actionable insights, supports long-term planning, and drives cross-functional initiatives that improve mortgage production, customer experience, operating performance, and long-term business growthKey ResponsibilitiesServe as a strategic integrator across the Mortgage organization, helping align priorities, influence decisions, and accelerate execution across multiple functions and leadership teamsConduct strategic analysis on mortgage production, customer acquisition, recapture, servicing, profitability, capacity utilization, market opportunities, and competitive dynamicsDevelop executive presentations, recommendations, and decision-support materials for senior leadershipLead cross-functional strategic initiatives and special projects on behalf of Mortgage leadershipPartner with Product, Pricing, Risk, Technology, Operations, Finance, Marketing, Retail Banking, and Consumer Strategy teams to drive alignment and executionLead Mortgage business unit review insights and executive-level performance narrativesTrack long-term performance against Mortgage strategic priorities and identify emerging risks, opportunities, and dependencies.Supports development of the Mortgage “North Star”, multi‑year strategy, and long‑term roadmapSupport evaluation of growth opportunities, customer experience improvements, process simplification efforts, and operating model enhancementsKey QualificationsProven ability to influence senior leaders and drive outcomes without direct authorityExceptional communication, executive storytelling, and stakeholder management skillsStrong analytical and problem-solving capabilities with a bias toward actionExperience leading strategic initiatives, business transformations, or performance improvement effortsAbility to serve as a trusted advisor to senior leadership and operate effectively across Product, Pricing, Risk, Technology, Operations, Finance, and Sales teamAdditional PreferencesMortgage strategy, business management, transformation, product leadership experience preferredMortgage operations, sales, finance, or analytics leadership preferredDeep understanding of mortgage origination, servicing, secondary marketing, product management, sales, or operations preferredExperience supporting executive leadership and driving business growth, customer experience improvements, operational efficiency, and strategic priorities preferredPosition TypeFull timeCompensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum:$113,069.55 USDMedian:$146,550.00 USDIncentive Pay Plans:This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Benefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.Paid Vacation/Sick Time401K with Company MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.Location DetailsRegions CenterLocation:Birmingham, AlabamaEqual Opportunity Employer/including Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.SummaryLocation: Birmingham, AL - Regions CenterType: Full time