Patient Services Intermediate

Job Summary

We are actively seeking compassionate, enthusiastic, patient-oriented individuals who will share the goal of creating the ideal experience for our patients, family, and team members to provide exceptional customer service and support in the Breast Imaging Department.

Responsibilities*

• Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
• High intensity patient flow, must be compassionate and able to manage stressful situations.
• Manage and expedite patient image/ film flow through the reading room area.
• Work with physicians on adherence to breast imaging procedures.
• Assign daily procedure points to radiologists.
• Manage phone calls from internal and external customers related to procedures.
• Creating and updating Radiologist worklist.
• Ensure all images and appropriate comparisons are available on the reading room workstation.
• Manage daily work queues.
• Accurately identify and archive outside studies.
• Identify and contact appropriate physician/ clinics for radiologist requests.
• Review reading room work list to ensure ER and inpatient exams are available.
• Review outside reports, request and prepare images for film consult appointments.
• Request outside images for patient appointments.
• Prepare MRI cases to be interpreted.
• Facilitate communication between Technologists and Radiologist.
• Load images and prepare for BCC conference.
• Audit logbooks to ensure that incomplete cases are completed in a timely manner
• Review annotated images and print accurately for callback appointments ensuring size quantity and images are accurate.
• Process charts for pathology of procedures daily.
• Contact BCC with procedure results.
• Subject to assist in different areas of the breast imaging department.
• Cross coverage for PS Assistant and Associate roles
• All other duties assigned.

Required Qualifications*

• High School diploma or an equivalent combination of education and experience.
• Basic computer skills.
• 3 + years of customer service experience
• Knowledge of Ambulatory Care workflows
• Possess excellent communication skills, and demonstrated ability to interact with a diverse population
• Knowledge of MS Word and Excel
• Exceptional interpersonal skills and ability to work well independently and within a team setting
• Possess strong organization and prioritization skills; ability to handle multiple responsibilities in a fast-paced environment and demonstrated problem solving skills
• Excellent attendance record.
• Familiar with Medical terminology

Desired Qualifications*

• 3-4 years experience with patient scheduling in Epic.
• Extensive knowledge of Microsoft Outlook,
• Epic/Michart, and Cisco Finesse phone systems
• orking knowledge of Michart is preferred.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Dayshift 7:45a to 4:45pm. Days vary and some weekends

36 hours per week

Work Locations

Rogel Cancer Center/Breast Imaging

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.