Field Service Engineer

Position Title: Field Service Engineer
Requisition ID: 1853
Position Location: Joint Base Anacostia Bolling
Position Reports To: Program Manager
Supervises Others: No

Trident has built a reputation as a trusted provider of aerospace and defense electronics & processing systems including digital RF & Optical command and control solutions and atmospheric & airborne sensors. Our three operating units: Space Electronic Systems (SES), Integrated C4ISR Systems (ICS) and Optical Precision Systems (OPS), develop within an agile framework which enables us to produce proven, purpose-built systems that solve our customers' mission critical challenges across the domains of space, air, land, and sea.

Trident's Integrated C4ISR Systems (ICS) specializes in products and services which improve the safety and survivability of our armed forces. We develop solutions for a wide range of demanding missions and environments, including tactical communications systems for multi-national interoperability, autonomous predictive maintenance and logistics solutions, and scalable, responsive, all-domain surveillance systems. Trident's integrated systems support the protection of the National Capital Region (NCR) and military installations both domestic and abroad. We deliver innovative, high-performance solutions that meet our customers' evolving requirements by integrating our specialized knowledge in electronic systems with appropriately scaled development methodologies.

Position Summary

The Field Service Engineer will support installation and integration projects to include upgrades, maintenance, repairs, test, configuration, training, and demonstration. The role will be primarily located at a military command center at Joint Base Anacostia-Bolling, DC. Support will also include occasional installation and integration efforts of IT components, equipment, and cabling at remote sites within the NCR. The Field Service Engineer will support related C4I projects to include planning, design, installation, configuration, system administration, and documentation. The Field Service Engineer will work within a team representing Trident directly at a customer site.

Duties and Responsibilities

• Works to support the design, installation, integration, configuration, testing, and documentation of Audio, Video, Security Systems, Network, KVM, Telecommunication, Computer and related technical infrastructure.
• Plays a key role in providing operational support of command centers and conference centers.
• Plans and leads technology assignments
• Independently troubleshoots and resolves technical issues
• Performs stress and performance tests on a variety of computer hardware and systems
• Applies thorough diagnostic techniques to identify problems, investigate causes, and recommend solutions for both systems and the technical infrastructure to include fiber optic and copper cables, switches, and patch panels as necessary.
• Creates and maintains comprehensive documentation for all troubleshooting procedures.
• Provides routine maintenance to ensure continuous operations of equipment. Maintains records of actions and repairs.
• Coordinates with vendors as necessary for specialized equipment repair and services.
• Interacts daily with customers
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree and at least 2 years of related experience (or 6 total years in lieu of a degree).
• Must have an active Secret level government security clearance.
• Ability to obtain CompTIA Security+
• Ability to quickly response to customer requests for discussion or problem resolution.
• Ability to read, execute, and edit technical installation documents and maintenance bulletins.
• Ability to create, read and understand block diagrams and schematics.
• Ability to learn to install, terminate, and test fiber optic and copper data communications cables.
• Ability to lift heavy objects (floor tiles, wall mount monitors, etc).
• Experience supporting service and integration projects, providing technical support, troubleshooting, and resolving technical issues.
• Experience using electronic test equipment to identify and resolve system problems.
• Experience working on Windows based systems.
• Good interpersonal working skills in a team environment with the ability to work independently as well.
• Well-developed communication skills with the ability to follow written instructions and document work performed.

Pay Information

Full-Time Salary Range: $51,000 - $85,000

Please Note: Actual compensation offered will be determined based on several factors including, but not limited to, relevant experience, skills, education, certifications, internal equity, business considerations, and geographic location where applicable.

Benefits

Hired applicants may be eligible for benefits including but not limited to:

• Health benefits
  • Medical
  • Dental
  • Vision
  • Basic life with AD&D
  • Short term disability
  • Long term disability
  • Ancillary insurances (Voluntary life with AD&D, accident, critical illness, hospital, and pet)
  • Spending accounts (HSA, FSA, and DCFSA)
• Paid time off
• Holidays
• 401(k) (including automatic company contribution)
• Tuition reimbursement
• Leaves (Parental, pregnancy, and military)
• Potential annual bonus

Trident Systems reserves the right to change or assign other duties to this position.

Trident Systems is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To request reasonable accommodation to participate in the job application or interview process, please contact View email address on click.appcast.io .

Pay Transparency: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)