Loan Document Processor

Join Our Team

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description

This is an in office position in Abilene, Texas.

Scope/Responsibilities

Incumbent has limited contact with customers, frequent contact with regional loan officers, lending assistants, other departments, title companies, etc. The incumbent must be able to function efficiently and effectively under deadlines while maintaining a professional and mature demeanor. Incumbent must exercise independent judgment and decision-making in routine situations. The incumbent must be able to sit for extended periods of time for most of the workday. Assist with routine problems and resolve or refer to supervisor or other departments as needed.

Essential Functions

• Create and deliver loan disclosures to customers in a timely manner while ensuring accuracy and compliance.
• Order and review documents needed for a complete loan package (credit report, flood, appraisal, title work, etc.).
• Review each loan file to verify that documents are present, accurate, and complete.
• Ensure that loans are compliant with Federal and State law as well as with Bank policy.
• Perform complex and confidential administrative functions including but not limited to: organizing files, data entry, and maintaining accurate records.
• Process and respond to all incoming methods of communication.
• Adapt to change in the work environment, manage competing demands and handle frequent changes.
• Performs all other duties as assigned.
• Actively participates in the Customer Service First sales and service culture, supports the values of the Organization, and follows established Bank policies and procedures.

Minimum Qualifications

• High school graduate or equivalent certification with 18 months of administrative experience is required.
• Bachelor's degree is preferred and may substitute for experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with ability to discuss complex loan scenarios.
• Ability to work on deadlines with great attention to detail.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• The ability to think critically and find alternative solutions.
• Proficient with or the ability to quickly learn loan processing software or other lending systems.
• Proficient with Microsoft Office Suite or related software.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities