Call Center Representative

Job Description

Job Description

Call Center Representative (Must be Bilingual)

Join Long Island's premier multidisciplinary pain management practice! Groth Pain & Spine is growing fast and looking for an enthusiastic, upbeat, and professional Call Center Representative to be the first voice our patients hear.

Starting as a family practice and growing to become a thriving, multi-location organization with multiple locations in Nassau and Suffolk counties, we strive to provide the highest quality patient care. Our practice consists of knowledgeable, talented and high energy Physicians, APPs, Chiropractors, Physical Therapists, Massage Therapists and Mental Health Professionals who value patient collaboration to create effective and successful treatment plans. With a staff that feels like family, we pride ourselves in creating an environment where you'll enjoy coming to work every day.

We're seeking a positive, enthusiastic and professional person to join our call center team! If you have strong communication skills, enjoy working collaboratively, and want to make a genuine difference in the lives of patients, don't hesitate to apply!

What You'll Do

• Schedule appointments across 10+ locations and 20+ providers
• Learn and apply each provider's specific scheduling rules
• Resolve patient needs on the first call whenever possible
• Transfer calls to the appropriate team or department as needed
• Meet the expectation of handling 100+ calls per day
• Document all interactions accurately in the CRM system

Why Choose Groth Pain and Spine?

• Competitive pay and comprehensive health coverage
• 401(k) with company match
• Generous PTO
• Real mentorship and promote-from-within culture

Apply today — send your resume to Steve Chiarello at View email address on ziprecruiter.com or call View phone number on ziprecruiter.com to learn more about this position.

Groth Pain & Spine is an Equal Opportunity Employer.