Junior Service Delivery Coordinator

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good. The Junior System Support Administrator is a client-focused process role, ensuring smooth service delivery by handling reactive requests ranging from technical support to configuration and data updates. You will work closely with clients and internal teams to maintain compliance, accuracy, and operational efficiency. Flexibility, attention to detail, communication skills and a strong ability to understand, follow and execute processes are essential. Due to client contract requirements this is a full-time role, working hours are 8:30 –5pm Monday to Friday, working 2 days in our Manchester office. During the initial training phase, office attendance is required 4 days per week to support onboarding and knowledge transfer. Your responsibilities will include: Organising, tracking, and managing all relevant documents and actions Ensuring timely follow‑up on tasks and action items Process and manipulate large datasets to align with product requirements Import and update data registers and geometry data within the system Ensure accuracy and consistency of data across all updates and imports Implement configuration changes as requested by clients or internal stakeholders Perform recurring housekeeping and system maintenance tasks to ensure optimal performance Collaborating with client and project delivery teams to ensure successful utilisation of the Track Record platform Maintaining positive relationships with suppliers to enhance service delivery Providing training and support to users on the use of our management system (Track Record). Assisting clients in navigating the system and addressing any technical queries Preparing, reviewing, and validating scheduled management reports for our client Ensuring accuracy and completeness of data in these reports Offering Level 1 technical assistance to clients via telephone and live chat via our dedicated Customer Service Portal Troubleshooting common issues and providing solutions Working closely with the Track Record Technical Lead and Operations Delivery Lead Escalating process changes and identifying key trends to improve system efficiency Assisting Project Managers and Client Managers in delivering solutions to clients Monitoring client performance metrics, contract review meetings, and document control processes Collaborating with project managers to track project progress Providing regular updates on project milestones and deliverables Qualifications and skills: Strong teamwork skills: ability to collaborate effectively with colleagues and contribute to a positive team environment Strong work ethic: whether it is meeting deadlines, going the extra mile, or maintaining a positive attitude, a good work ethic contributes significantly to personal and professional growth Deadline‑oriented: capable of working under tight deadlines, prioritising or managing multiple tasks, and following instructions Database management and data analysis experience: proficiency in managing databases and analysing data Quick learner: willingness to learn new software programs and processes Organisational skills: high attention to detail and strong organisational abilities Proficiency in Microsoft software: Excel, Outlook, Word, PowerPoint and Teams Problem‑solving: strong analytical skills with the ability to identify and resolve issues Professionalism: high standards of presentation and efficiency Effective communication: confident written and oral communication skills, both internally and externally Client‑facing interaction: previous experience in directly engaging with clients; strong communication skills essential for addressing client needs and ensuring satisfaction Understanding of client service delivery: familiarity with processes and requirements involved in delivering services to clients, including meeting service level agreements and maintaining positive client relationships Experience in ServiceNow CSM: knowledge of ServiceNow’s Customer Service Management (CSM) module, which helps streamline customer interactions and support requests Familiarity with geometry data and its application within project management systems Experience working with Power BI, including reviewing reports for accuracy As a disability‑confident employer, we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. #J-18808-Ljbffr Jacobs Engineering Group Inc.