System Administrator

Job Title: System Administrator

Location: RAF Lakenheath, United Kingdom

Clearnce: Active DoD Secret Clearance

Certification: CompTIA Security+, and one of the following Microsoft Certified Windows Sever Hybrid Administrator Associate, VMware VCP, or VMware Vsphere

Duties/Responsibilities: Deploys, configures, maintains, and monitors active data network or converged infrastructure environments and related network equipment.

• Manages and maintains the Wide Area Network/Local Area Network (WAN/LAN) infrastructure.
• Provides support in the deployment and configuration of comprehensive routing and switching network designs.
• Monitors network issues and outages in accordance with directives and guidelines and escalating them based on severity levels.
• Provides Network Infrastructure and Cyber Transport support, including maintaining Network Encryption devices (i.e., TACLANEs providing local Secure Internet Protocol Router Network [SIPRNet] connectivity).
• Diagnoses and troubleshoots Wi-Fi network and devices connected to Wi-Fi network.
• Supports information assurance by updating and maintaining content, classification, and protection of organizational Web sites, and Access management.
• Diagnoses, troubleshoots, and restores technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-functional devices (“all-in-one”), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices); issues related to network access, network storage, email, and test and image desktops and laptops.
• Provides support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. Manages network user accounts on relevant systems and platforms.
• Provides End User Device Support (Voice, Data, and Video Devices). Performs computer systems maintenance and repair.
• Maintains servers, software systems, and networks. Diagnoses and resolves hardware, software, firmware, and network problems.
• Configures, maintains, and upgrades network connection devices, network hardware/software equipment, and automation equipment.
• Administer user accounts, file permissions, and print queues.
• Provides technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems.
• Provides Information Technology Services Management (ITSM) support, to include Incident/Problem, Change, Service Request and Knowledge Management support. Provides support for Systems Notices, Authorized Service Interruptions (ASI), and scheduled/unscheduled outages.
• Core Services Administrators possess and maintain DoDD 8570.01M/DoDD 8140 IAT II certification, as well as appropriate computing environment certifications.

Minimum Education : A bachelor’s degree from an accredited college or university with a curriculum or major field of study which is closely related to the work to be automated, and/or in a computer science, information system, a physical science, engineering, or a mathematics-intensive discipline.

Education and experience requirements may be substituted with:

1. A master’s degree (in subjects described above) with applicable experience.
2. No degree and five years of directly applicable experience.
3. An applicable certificate of training with two years undergraduate work can be considered equivalent to a bachelor’s degree.

Experience : Requires a minimum of four-year’s experience, of which at least three years must be specialized experience in administrating computer systems. General experience includes operations experience on a large-scale computer system or a multi-server local area network.

Education : BA/BS in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance.

Education and experience requirements may be substituted with:

1. A master’s degree (in subjects described above) and three years general experience of which at least two years must be specialized experience.
2. No degree and eight years general experience of which six years is specialized experience.

Certifications : Core Service Administrator

• DoD 8570.01M IAT Level II Certification
• CCNA or 8Z 800/801 VCP