Service Dispatcher

Snapshot / Role Overview:
We're seeking a Service Dispatcher in Honolulu, Hawaii to coordinate technician scheduling, manage customer communications, and support daily service department operations.

Impact:
- Keep service operations running smoothly by ensuring technicians are dispatched efficiently
- Improve customer satisfaction through clear, timely communication and responsive scheduling
- Support accurate record-keeping that drives better service delivery and accountability

Responsibilities:
- Coordinate with customers, technicians, and internal teams to manage technician dispatching and scheduling
- Ensure efficient and accurate communication between managers, administrators, and field technicians
- Create service work order tickets and distribute them to the appropriate parties
- Compile, update, and maintain service department records including maintenance reports, contracts, warranty logs, and renewal notices
- Provide clerical and administrative support including answering phones, scanning, filing, and document preparation
- Compile and validate timesheet reports and coordinate with payroll as needed
- Assist with ordering parts and collecting payment information as directed
- Provide constructive feedback and ideas to support process improvement initiatives

Compensation and Logistics:
Competitive salary depending on experience; benefits include health insurance, paid time off, holidays, and professional development opportunities.

Call to Action:
If you're ready to advance your career in mechanical construction, apply today or connect with us to learn more.