Crisis Services Supervisor - Call Center (60104) (Hiring Immediately)

With the opening of the Crisis Recovery Center in September 2025, the DuPage County Health Department achieved a milestone in building the ideal behavioral health crisis system for our community. We are excited to offer this leadership opportunity in Crisis Services as a key role in supporting the expansion and enhancement of the continuum of Crisis Services available to county residents who may be experiencing a mental health or substance use crisis.

For more information on Crisis services please visit: Crisis Services and for more information on the Crisis Recover Center, please visit: Crisis Recovery Center .

An individual in this Crisis Supervisor position will have primary responsibility for overseeing the Crisis Services Call Center operations. Responsibilities will also include supervising the work of professional level staff providing behavioral health crisis interventions and providing training and coaching to crisis services staff.

-Full-time position scheduled to work Monday - Friday, 8:00 am - 4:00 pm, with the ability to have flexibility in hours to meet the needs of staff

-The role includes on-call responsibilities that rotate weekly among the team of Crisis Supervisors

-The hiring range for this position is $70,895 to $81,595, depending on experience

Full DuPage County benefit package, including:

• 12 paid holidays
• 3 weeks of paid leave (Vacation and Personal Days)
• 12 weeks of Paid Parental Leave
• Paid sick time
• Health insurance
• Pension-eligible position for a secure retirement
• Eligibility for Federal Student Loan Forgiveness Program
• Tuition reimbursement and certification reimbursement

-Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline

-Supervise the work of professional level staff working at Crisis Services, who provide crisis assessment, crisis intervention, and crisis follow-up services (integrated assessment and treatment planning, case management, therapy, linkage to care)

-Act as project director for grants related to the Crisis Call Center

-Conduct crisis line monitoring and evaluation

-Provide training and coaching to staff working at crisis services

-Provide support and consultation to staff regarding unique or complex client situations

-Collaborate with other professionals to support integrated care for clients served through crisis programs

-Serve as consultant to service providers in the community and ensure community knowledge and access to crisis services

-Monitor and analyze program outcomes and implement quality control processes

-Participate in emergency response activities as assigned

-Review charts and documentation for accuracy and compliance

-Work with a team of supervisors and assists in any necessary coverage to other Crisis services activities

-Completion of a master's degree in psychology, Social Work or a related field

-5+ years of behavioral health experience, including at least 3 years of supervisory experience

-An equivalent combination of training and experience

DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

$70,895.00 - $81,595.00 Annually

Full Time (40.0 hours per week)

Behavioral Health Services

Emergency Services