Medical Support Assistant

Job DutiesInterviews patients and families to obtain registration information, maintains accurate medical records, and enters patient information into RPMS, EHR, and automated admission/discharge systems.Coordinates patient appointments, diagnostic testing, referrals, treatments, and follow-up visits for the Ambulatory Care and Urgent Care Clinics to ensure timely and efficient patient care.Serves as the initial point of contact for patients, families, visitors, and healthcare professionals by answering telephone inquiries, providing directions, and coordinating communication with appropriate departments.Prepares and processes medical documentation, laboratory and radiology requisitions, referrals, and patient transfer records while coordinating with healthcare providers and outside medical facilities.Maintains adequate inventory of clinic forms, medical supplies, and equipment; submits supply orders through UFMS and prepares administrative documents, reports, schedules, and meeting minutes.Performs timekeeping duties for assigned Nursing Services Branch employees, maintains payroll and leave records through ITAS, and assists with orienting new healthcare staff on clinic procedures, documentation, and administrative requirements.