Automotive Service Advisor

Automotive Service Advisor / Service Writer

Kenny Kent Toyota Lexus is looking for an experienced and customer-focused Automotive Service Advisor / Service Writer to join our service department. As the primary link between our customers and technicians, youll play a vital role in ensuring each guest receives exceptional service while their vehicle is maintained or repaired. If you have a background in automotive service writing, customer communication, and repair order management, this is an excellent opportunity to grow with a respected dealership.

Automotive Service Advisor Responsibilities:

• Greet customers, listen to their concerns, and accurately write repair orders.
• Communicate recommended services, costs, and timelines in a clear and professional manner.
• Work closely with technicians to ensure all repairs and maintenance are performed correctly and on time.
• Provide ongoing updates to customers regarding vehicle status and any additional repair needs.
• Process warranty claims, payments, and ensure all documentation is complete in the Dealer Management System (DMS).
• Uphold dealership standards for customer service, accuracy, and productivity.

Automotive Service Advisor Qualifications:

• 1 - 3+ years of experience as an Automotive Service Advisor, Service Writer, or related role (dealership experience preferred).
• Strong communication and customer service skills, with the ability to build trust and long-term relationships.
• Knowledge of automotive repair, maintenance, and service department operations.
• Computer proficiency with DMS software (CDK, Reynolds & Reynolds, or similar).
• Professional, reliable, and team-oriented work ethic.
• Valid drivers license with clean driving record.

What We Offer:

• Competitive pay plan with base + commission/bonuses.
• Factory training and career development opportunities.
• Full benefits package: medical, dental, vision, 401(k) with company match, paid time off, employee discounts.
• Full-time schedule with some Saturdays required (no Sundays).

About Us

Kenny Kent Toyota/Lexus is a growing dealership group committed to providing excellent customer service and supporting our employees with the best tools, training, and opportunities to succeed.