Claims Investigator

Claims Investigator

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Claims Investigator to support our client's team.

Location: Santa Ana, CA

Hourly Pay Rate: $21.50

Employment Type: Temporary (7-12 months)

FLSA Status: Non-exempt

Schedule: M-F 7 am to 3:30 pm

What You'll Do:

• Review and analyze camera footage to determine the whereabouts of missing items and investigate the cause of any damage
• Conduct chain of custody investigations to trace each stage of an item's handling, ensuring accountability and accuracy in item tracking
• Accurately document findings and maintain notes to inform stakeholders of updates and progress
• Draft detailed, clear, and accurate reports outlining investigation results, observations, and conclusions
• Identify and document trends observed while reviewing footage, providing insights for preventive measures
• Deliver exceptional internal customer service by promptly addressing inquiries and concerns related to item status
• Collaborate closely with other departments to confirm and refine handling and storage procedures

Who You Are:

• High school diploma or equivalent; college degree preferred
• 2+ years of customer service or administrative experience
• Previous experience in surveillance or security would be an asset
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent organization and communication skills, both verbal and written
• Ability to manage time while prioritizing multiple tasks
• Exceptional attention to detail and a commitment to producing high-quality work
• Proficient in Microsoft Word, Excel, and Google Suite Products
• Knowledge of Salesforce would be an asset

Benefits:

Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees.

Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories.

It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants. Background Checks: Certain clients require Eastridge Workforce Solutions to perform background checks.

Eastridge Workforce Solutions